At a Glance
- Tasks: Serve customers, manage deliveries, and keep the store looking great.
- Company: Award-winning Kay Group known for exceptional customer service.
- Benefits: Earn £13.50 per hour, enjoy 15% off in-store and fuel discounts.
- Other info: Work nights with a supportive team and receive quality training.
- Why this job: Join a passionate team and make a real difference in customer experiences.
- Qualifications: No specific qualifications needed, just a positive attitude and pride in your work.
The predicted salary is between 13.5 - 13.5 £ per hour.
Location: Ellesmere Port Service Station
Hours: Friday and Saturday - 11pm - 7am
Pay: £13.50 per hour
Employee Benefits:
- 15% Off In Store
- 5p per litre off fuel
- Loyalty Bonus
- Cycle to Work Scheme
- Quality Bespoke Uniform
About The Role:
As industry award winners for customer service, design and innovation, at the Kay Group we recognise the importance of our staff and customers alike. We want you to enjoy your work and share our passion for providing a first class customer experience. Customers are the reason why we are all employed!
The role of a Customer Service Assistant involves various tasks including advising and serving customers, working deliveries, general housekeeping, stock merchandising, and handling cash and card transactions according to a set of procedures. Our night staff ensure the store is ship shape for the morning trade; fully faced, date checked and gleaming!
We provide a safe, friendly working environment with high levels of training and support. We provide quality uniforms. Our employees work independently and as part of a team and adhere to personal presentation, hygiene and safety standards at all times.
We are looking for someone that takes pride in whatever they do, carrying out all tasks to the highest standards and generally making sure our customers get everything they are looking for. Whether shopping for groceries, buying fuel, using our car cleaning centres or visiting our in-house retail partners, we want our customers, assisted by you, to enjoy their experience and have a desire to return.
Friday & Saturday Nights, Customer Service Assistant, Ellesmere Port Service Station employer: THE KAY GROUP (UK) LIMITED
At Winsford Gateway Service Station, we pride ourselves on fostering a supportive and dynamic work environment where our Customer Service Assistants can thrive. With competitive pay, generous employee benefits including discounts and a loyalty bonus, and opportunities for personal growth, we ensure that our team members feel valued and motivated. Join us in creating a welcoming atmosphere for our customers while enjoying the unique advantages of working in a vibrant service station setting.
Contact Details:
THE KAY GROUP (UK) LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Friday & Saturday Nights, Customer Service Assistant, Ellesmere Port Service Station
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like THE KAY GROUP (UK) LIMITED and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at THE KAY GROUP (UK) LIMITED and let us see your personality shine through!
We think you need these skills to ace Friday & Saturday Nights, Customer Service Assistant, Ellesmere Port Service Station
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and THE KAY GROUP (UK) LIMITED.
Get Familiar with Our Brand:Before applying, take some time to learn about THE KAY GROUP (UK) LIMITED and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at THE KAY GROUP (UK) LIMITED
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress THE KAY GROUP (UK) LIMITED.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which THE KAY GROUP (UK) LIMITED will surely appreciate.
