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For Companies At a Glance
- Tasks: Assist customers, manage deliveries, and handle transactions with a smile.
- Company: Join the award-winning Kay Group, known for exceptional customer service.
- Benefits: Enjoy 15% off in-store, fuel discounts, and a cycle to work scheme.
- Why this job: Be part of a passionate team dedicated to creating great customer experiences.
- Qualifications: Must be 18+; no prior experience needed, just a positive attitude!
- Other info: Flexible shifts available, with a focus on training and support.
Retail Customer Service Assistant – Primrose Service Station, Clitheroe
Due to petroleum licensing regulations applicants MUST be 18 years of age or above.
24 hours per week, 3 x 8 hour shifts, 7am-3pm and 3pm-11pm. Hours are a mix of shifts over a 7 day week.
Pay
£12.50 per hour.
Employee Benefits
15% Off In Store, 5p per litre off fuel, Loyalty Bonus, Cycle to Work Scheme, Quality Bespoke Uniform
About the role
As Industry award winners for customer service, design and innovation, at the Kay Group we recognise the importance of our staff and customers alike. We want you to enjoy your work and share our passion for providing a first class customer experience. Customers are the reason why we are all employed!
The role of a Customer Service Assistant involves various tasks including advising and serving customers, working deliveries, general housekeeping and stock merchandising and handling cash and card transactions according to a set of procedures.
We provide a safe, friendly working environment with high levels of training and support. We provide quality uniforms. Our employees work independently and as part of a team and adhere to personal presentation, hygiene and safety standards at all times.
We are looking for someone that takes pride in whatever they do, carrying out all tasks to the highest standards and generally making sure our customers get everything they are looking for. Whether shopping for groceries, buying fuel, using our car cleaning centres or visiting our in house retail partners we want our customers, assisted by you, to enjoy their experience and have a desire to return.
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Retail Customer Service Assistant – Primrose Service Station, Clitheroe employer: The Kay Group Ltd
Contact Detail:
The Kay Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service Assistant – Primrose Service Station, Clitheroe
✨Tip Number 1
Familiarise yourself with the products and services offered at Primrose Service Station. Knowing the ins and outs of what you’ll be selling will not only boost your confidence but also impress the hiring team during any interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. The Kay Group values a first-class customer experience, so demonstrating your ability to resolve issues effectively will set you apart.
✨Tip Number 3
Research the Kay Group’s values and mission. Understanding their commitment to customer service and innovation will help you align your answers during the interview, showing that you’re a great fit for their team.
✨Tip Number 4
Be prepared to discuss your availability and flexibility regarding shifts. Since the role involves various hours over a 7-day week, showing that you can adapt to different schedules will make you a more attractive candidate.
We think you need these skills to ace Retail Customer Service Assistant – Primrose Service Station, Clitheroe
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Retail Customer Service Assistant position. Highlight your relevant experience in customer service and any specific skills that align with the role.
Tailor Your CV: Customise your CV to reflect your experience in retail and customer service. Emphasise any previous roles where you handled cash transactions, worked in a team, or provided excellent customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to meet the high standards expected by the Kay Group. Mention why you want to work at Primrose Service Station and how you can contribute to their award-winning service.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Kay Group Ltd
✨Show Your Customer Service Skills
Since the role is all about providing a first-class customer experience, be ready to share examples of how you've successfully handled customer interactions in the past. Highlight your ability to remain calm under pressure and your commitment to ensuring customer satisfaction.
✨Demonstrate Team Spirit
This position requires working both independently and as part of a team. Be prepared to discuss your experiences working collaboratively with others, and how you contribute to a positive team environment. Mention any specific instances where teamwork led to success.
✨Understand the Role's Responsibilities
Familiarise yourself with the key tasks of a Retail Customer Service Assistant, such as handling transactions, stock merchandising, and maintaining cleanliness. Showing that you understand these responsibilities will demonstrate your genuine interest in the role.
✨Express Your Passion for Customer Experience
The company values employees who take pride in their work and are passionate about customer service. Share why you enjoy helping customers and how you believe a positive shopping experience can impact their loyalty to the store.
