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- Tasks: Assist customers, manage deliveries, and maintain store cleanliness during night shifts.
- Company: Join the award-winning Kay Group, known for exceptional customer service and innovation.
- Benefits: Enjoy 15% off in-store, fuel discounts, loyalty bonuses, and a cycle to work scheme.
- Why this job: Be part of a passionate team dedicated to providing a top-notch customer experience.
- Qualifications: Must be 18 or older; pride in work and commitment to high standards required.
- Other info: Work 4 nights on, 4 off, with a supportive environment and quality uniforms provided.
Nights 4 on 4 off, Customer Service Assistant – Kitchens Service Station, Burnley
Due to petroleum licensing regulations applicants MUST be 18 years of age or above.
average 28 hours, 4 on 4 off shift pattern, 11pm-7am
Pay
£13.00 per hour
Employee Benefits
15% Off In Store, 5p per litre off fuel, Loyalty Bonus, Cycle to Work Scheme, Quality Bespoke Uniform
About the role
As Industry award winners for customer service, design and innovation, at the Kay Group we recognise the importance of our staff and customers alike. We want you to enjoy your work and share our passion for providing a first class customer experience. Customers are the reason why we are all employed!
The role of a Customer Service Assistant involves various tasks including advising and serving customers, working deliveries, general housekeeping and stock merchandising and handling cash and card transactions according to a set of procedures. Our night staff ensure the store is ship shape for the morning trade; fully faced, date checked and gleaming!
We provide a safe, friendly working environment with high levels of training and support. We provide quality uniforms. Our employees work independently and as part of a team and adhere to personal presentation, hygiene and safety standards at all times.
We are looking for someone that takes pride in whatever they do, carrying out all tasks to the highest standards and generally making sure our customers get everything they are looking for. Whether shopping for groceries, buying fuel, using our car cleaning centres or visiting our in house retail partners we want our customers, assisted by you, to enjoy their experience and have a desire to return.
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Kitchens Service Station employer: The Kay Group Ltd
Contact Detail:
The Kay Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Kitchens Service Station
✨Tip Number 1
Familiarise yourself with the specific customer service standards and practices of the Kay Group. Understanding their approach to customer satisfaction will help you align your responses during any interviews.
✨Tip Number 2
Highlight any previous experience in customer service, especially in a retail or food environment. Be ready to share specific examples of how you've handled customer queries or complaints effectively.
✨Tip Number 3
Since this role involves working night shifts, be prepared to discuss your availability and how you manage working during unconventional hours. Showing that you're comfortable with the shift pattern can set you apart.
✨Tip Number 4
Demonstrate your ability to work both independently and as part of a team. Share experiences where you've successfully collaborated with others or taken initiative on your own to ensure tasks were completed efficiently.
We think you need these skills to ace Kitchens Service Station
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Customer Service Assistant at the Kitchens Service Station. Highlight your relevant experience in customer service and any specific skills that align with the role.
Tailor Your CV: Make sure your CV reflects your experience in customer service, particularly in fast-paced environments. Emphasise any previous roles where you handled cash transactions, worked night shifts, or maintained high standards of cleanliness and organisation.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work independently as well as part of a team. Mention your pride in delivering high-quality service and how you can contribute to creating a positive experience for customers.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial in customer-facing roles.
How to prepare for a job interview at The Kay Group Ltd
✨Show Your Customer Service Skills
Since the role is all about providing a first-class customer experience, be prepared to share examples of how you've successfully handled customer interactions in the past. Highlight your ability to remain calm under pressure and your commitment to ensuring customer satisfaction.
✨Understand the Night Shift Dynamics
Make sure you express your understanding of working night shifts. Discuss how you manage your energy levels and stay motivated during late hours, as this will show that you're ready for the unique challenges of the role.
✨Demonstrate Teamwork and Independence
The job requires both independent work and teamwork. Be ready to discuss situations where you've successfully worked alone and as part of a team. This will illustrate your versatility and ability to adapt to different working environments.
✨Emphasise Attention to Detail
Since the role involves tasks like stock merchandising and ensuring the store is presentable, highlight your attention to detail. Share specific examples of how you've maintained high standards in previous roles, which aligns with the company's commitment to quality.
