At a Glance
- Tasks: Serve customers, manage deliveries, and keep the store looking great during night shifts.
- Company: Award-winning Kay Group known for exceptional customer service and innovation.
- Benefits: Earn £13/hour, enjoy 15% off in-store, fuel discounts, and a loyalty bonus.
- Other info: Enjoy a supportive environment with training and quality uniforms provided.
- Why this job: Join a passionate team and make a real difference in customer experiences.
- Qualifications: Must be 18+, with a commitment to high standards and teamwork.
The predicted salary is between 11 - 16 £ per hour.
Nights, 4 on 4 off – Retail Customer Service Assistant, Ellesmere Port Service Station
Due to petroleum licensing regulations applicants MUST be 18 years of age or above.
4 on 4 off shift pattern – average 28 hours – 11pm – 7am
Pay: £13.00 per hour
Employee Benefits:
- 15% Off In Store
- 5p per litre off fuel
- Loyalty Bonus
- Cycle to Work Scheme
- Quality Bespoke Uniform
About the role:
As Industry award winners for customer service, design and innovation, at the Kay Group we recognise the importance of our staff and customers alike. We want you to enjoy your work and share our passion for providing a first class customer experience. Customers are the reason why we are all employed!
The role of a Customer Service Assistant involves various tasks including advising and serving customers, working deliveries, general housekeeping and stock merchandising and handling cash and card transactions according to a set of procedures. Our night staff ensure the store is ship shape for the morning trade; fully faced, date checked and gleaming!
We provide a safe, friendly working environment with high levels of training and support. We provide quality uniforms. Our employees work independently and as part of a team and adhere to personal presentation, hygiene and safety standards at all times.
We are looking for someone that takes pride in whatever they do, carrying out all tasks to the highest standards and generally making sure our customers get everything they are looking for. Whether shopping for groceries, buying fuel, using our car cleaning centres or visiting our in house retail partners we want our customers, assisted by you, to enjoy their experience and have a desire to return.
Ellesmere Port Service Station employer: The Kay Group Ltd
At Primrose Service Station in Clitheroe, we pride ourselves on fostering a vibrant and supportive work culture where every team member is valued. As a Days Customer Service Assistant, you'll enjoy competitive pay, generous employee benefits including discounts and bonuses, and opportunities for personal growth in a dynamic environment that prioritises customer satisfaction. Join us to be part of a dedicated team that ensures our customers leave with a smile, making every day rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Ellesmere Port Service Station
✨Tip Number 1
Get to know the company! Research the Kay Group and their values. When you walk in for your interview, show us that you understand our commitment to customer service and how you can contribute to that.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a difficult customer or provide excellent service. We want to see how you’d shine in those moments!
✨Tip Number 3
Dress to impress! Since we provide quality uniforms, make sure you present yourself well during the interview. It shows us that you take pride in your appearance and understand the importance of personal presentation.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at the Ellesmere Port Service Station.
We think you need these skills to ace Ellesmere Port Service Station
Some tips for your application 🫡
Show Your Passion for Customer Service:When you're writing your application, let us know how much you love helping customers! Share any experiences where you've gone the extra mile to make someone's day better. We want to see that spark!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and get straight to what makes you a great fit for the role. Remember, we’re looking for someone who can communicate effectively!
Highlight Relevant Experience:If you've worked in retail or customer service before, make sure to mention it! Tell us about your responsibilities and achievements. This helps us see how your background aligns with our needs at the Ellesmere Port Service Station.
Apply Through Our Website:We encourage you to submit your application through our website. It’s super easy and ensures that your application goes directly to us. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at The Kay Group Ltd
✨Know the Company
Before your interview, take some time to research the Kay Group and their commitment to customer service. Understanding their values and what makes them industry award winners will help you align your answers with their expectations.
✨Showcase Your Customer Service Skills
Since this role is all about providing a first-class customer experience, be ready to share specific examples from your past where you excelled in customer service. Think of situations where you went above and beyond to help a customer or resolved a tricky issue.
✨Prepare for Shift Work Questions
Given the 4 on 4 off shift pattern, be prepared to discuss your availability and how you manage working nights. Highlight any previous experience with similar shifts and how you maintain your energy and focus during those hours.
✨Dress the Part
Even though you’ll be provided with a quality uniform, it’s important to present yourself well for the interview. Dress smartly and ensure you look tidy and professional, as this reflects your attitude towards the role and the company.
