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- Tasks: Assist customers, manage deliveries, and handle transactions with a smile.
- Company: Award-winning Kay Group known for exceptional customer service.
- Benefits: Enjoy 15% off in-store, fuel discounts, and a loyalty bonus.
- Why this job: Join a friendly team and make a real difference in customer experiences.
- Qualifications: Must be 18+, with a passion for customer service and teamwork.
- Other info: Flexible shifts, quality uniforms, and a supportive work environment.
The predicted salary is between 10 - 15 £ per hour.
Due to petroleum licensing regulations applicants MUST be 18 years of age or above.
16 hours per week, 2 x 8 hour shifts, 7am-3pm and 3pm-11pm. Hours are a mix of shifts over a 7 day week.
Pay: £12.50 per hour.
Employee Benefits: 15% Off In Store, 5p per litre off fuel, Loyalty Bonus, Cycle to Work Scheme, Quality Bespoke Uniform.
About the role: As Industry award winners for customer service, design and innovation, at the Kay Group we recognise the importance of our staff and customers alike. We want you to enjoy your work and share our passion for providing a first class customer experience. Customers are the reason why we are all employed!
The role of a Customer Service Assistant involves various tasks including advising and serving customers, working deliveries, general housekeeping and stock merchandising and handling cash and card transactions according to a set of procedures.
We provide a safe, friendly working environment with high levels of training and support. We provide quality uniforms. Our employees work independently and as part of a team and adhere to personal presentation, hygiene and safety standards at all times.
We are looking for someone that takes pride in whatever they do, carrying out all tasks to the highest standards and generally making sure our customers get everything they are looking for. Whether shopping for groceries, buying fuel, using our car cleaning centres or visiting our in house retail partners we want our customers, assisted by you, to enjoy their experience and have a desire to return.
Days Customer Service Assistant – Ellesmere Port Service Station employer: The Kay Group Ltd
Contact Detail:
The Kay Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Days Customer Service Assistant – Ellesmere Port Service Station
✨Tip Number 1
Get to know the company! Research the Kay Group and their values. When you walk in for your interview, show us that you understand our commitment to customer service and how you can contribute to that.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a difficult customer or provide excellent service. We want to see how you’d shine in those moments!
✨Tip Number 3
Dress to impress! Since we have high standards for personal presentation, make sure you look smart and professional when you come in. It shows us you take pride in your appearance and the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick email thanking the interviewer for their time. It’s a nice touch and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Days Customer Service Assistant – Ellesmere Port Service Station
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you love helping customers! Share any experiences where you've gone the extra mile to make someone's day better. We want to see that spark in your words!
Be Clear and Concise: Keep your application straightforward and to the point. Use simple language and avoid jargon. We appreciate clarity, so make sure your skills and experiences shine through without any fluff!
Tailor Your Application: Make sure to customise your application for the Customer Service Assistant role. Highlight relevant experience, especially in retail or customer-facing roles. Show us how you fit into our team and share our passion for providing a first-class experience!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Kay Group!
How to prepare for a job interview at The Kay Group Ltd
✨Know the Company
Before your interview, take some time to research the Kay Group. Understand their values, mission, and what makes them industry award winners in customer service. This will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since the role is all about providing a first-class customer experience, prepare examples from your past where you've excelled in customer service. Think about situations where you resolved issues or went above and beyond for a customer. This will demonstrate your commitment to their core value of customer satisfaction.
✨Dress the Part
Even though you’ll be provided with a quality uniform, it’s important to present yourself well during the interview. Dress smartly and maintain good hygiene to reflect the personal presentation standards they expect from their staff. First impressions matter!
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about the training process, team dynamics, or how success is measured in the role. Asking insightful questions shows that you’re engaged and serious about the position, which can set you apart from other candidates.