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- Tasks: Assist customers, manage deliveries, and handle transactions in a dynamic environment.
- Company: Join the award-winning Kay Group, known for exceptional customer service and innovation.
- Benefits: Enjoy 15% off in-store purchases, fuel discounts, and a loyalty bonus.
- Why this job: Be part of a passionate team dedicated to creating positive customer experiences.
- Qualifications: Must be 18 or older; no prior experience required, just a great attitude!
- Other info: Flexible shifts across a 7-day week with comprehensive training provided.
Due to petroleum licensing regulations, applicants MUST be 18 years of age or above.
Hours: 24 hours per week, scheduled over 3 shifts of 8 hours each, from 7am to 3pm and 3pm to 11pm. Shifts will vary across a 7-day week.
Pay: £12.50 per hour.
Employee Benefits include:
- 15% Off In Store
- 5p per litre off fuel
- Loyalty Bonus
- Cycle to Work Scheme
- Quality Bespoke Uniform
About the role
At the Kay Group, industry award winners for customer service, design, and innovation, we value our staff and customers. We aim to ensure you enjoy your work and share our passion for delivering a first-class customer experience. Customers are central to our success!
The role of a Customer Service Assistant involves advising and serving customers, assisting with deliveries, maintaining housekeeping, stock merchandising, and handling cash and card transactions following set procedures.
We provide a safe, friendly working environment with comprehensive training and support. Uniforms are provided. Employees work both independently and as part of a team, maintaining high standards of personal presentation, hygiene, and safety.
We seek individuals who take pride in their work, perform tasks to high standards, and ensure customers receive excellent service, whether shopping for groceries, filling fuel, using our car cleaning centers, or visiting our retail partners. Our goal is to create a positive experience that encourages customers to return.
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Days Customer Service Assistant – Winsford Gateway Service Station, Winsford employer: The Kay Group Ltd
Contact Detail:
The Kay Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Days Customer Service Assistant – Winsford Gateway Service Station, Winsford
✨Tip Number 1
Familiarise yourself with the Kay Group's values and customer service philosophy. Understanding their commitment to delivering a first-class customer experience will help you align your responses during any interviews.
✨Tip Number 2
Showcase your ability to work both independently and as part of a team. Think of examples from your past experiences where you excelled in these areas, as this role requires a balance of both skills.
✨Tip Number 3
Prepare to discuss how you maintain high standards of personal presentation and hygiene. This is crucial for the role, so having specific examples ready can demonstrate your commitment to these standards.
✨Tip Number 4
Research common customer service scenarios and think about how you would handle them. Being able to articulate your approach to resolving customer issues will show that you're proactive and ready for the challenges of the role.
We think you need these skills to ace Days Customer Service Assistant – Winsford Gateway Service Station, Winsford
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Assistant position. Highlight your relevant experience in customer service and any specific skills that align with the role.
Tailor Your CV: Customise your CV to reflect your experience in customer service, teamwork, and cash handling. Use keywords from the job description to demonstrate that you meet the criteria the Kay Group is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to create positive experiences for customers. Mention why you want to work for the Kay Group specifically and how you can contribute to their success.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Kay Group Ltd
✨Show Your Customer Service Skills
Since the role is all about delivering excellent customer service, be prepared to share specific examples of how you've provided great service in the past. Think about situations where you went above and beyond for a customer.
✨Demonstrate Teamwork
The job requires working both independently and as part of a team. Be ready to discuss your experiences working in teams, highlighting how you contributed to group success and maintained high standards together.
✨Understand the Company Values
Research the Kay Group and their commitment to customer service, design, and innovation. Showing that you align with their values will demonstrate your genuine interest in the role and the company.
✨Prepare for Shift Flexibility
Since the shifts vary across a 7-day week, be ready to discuss your availability and willingness to work different hours. This shows your flexibility and commitment to meeting the company's needs.
