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- Tasks: Serve customers, manage deliveries, and keep the store in top shape during night shifts.
- Company: Award-winning Kay Group known for exceptional customer service and innovation.
- Benefits: Earn £13.50 per hour, enjoy 15% off in-store and fuel, plus a loyalty bonus.
- Why this job: Join a passionate team and make a real difference in customer experiences.
- Qualifications: Must be 18+, with a commitment to high standards and teamwork.
- Other info: Enjoy a safe, friendly environment with great training and career support.
The predicted salary is between 28000 - 30000 £ per year.
Nights, 4 on 4 off – Retail Customer Service Assistant, Rossendale Road Service Station, Burnley.
Due to petroleum licensing regulations, applicants MUST be 18 years of age or above.
4 on 4 off shift pattern – average 28 hours – 11pm – 7am. Pay £13.50 per hour.
Employee Benefits:
- 15% Off In Store
- 5p per litre off fuel
- Loyalty Bonus
- Cycle to Work Scheme
- Quality Bespoke Uniform
About the role:
As Industry award winners for customer service, design and innovation, at the Kay Group we recognise the importance of our staff and customers alike. We want you to enjoy your work and share our passion for providing a first class customer experience. Customers are the reason why we are all employed!
The role of a Customer Service Assistant involves various tasks including advising and serving customers, working deliveries, general housekeeping, stock merchandising, and handling cash and card transactions according to a set of procedures. Our night staff ensure the store is ship shape for the morning trade; fully faced, date checked and gleaming!
We provide a safe, friendly working environment with high levels of training and support. We provide quality uniforms. Our employees work independently and as part of a team and adhere to personal presentation, hygiene and safety standards at all times.
We are looking for someone that takes pride in whatever they do, carrying out all tasks to the highest standards and generally making sure our customers get everything they are looking for. Whether shopping for groceries, buying fuel, using our car cleaning centres or visiting our in house retail partners, we want our customers, assisted by you, to enjoy their experience and have a desire to return.
Rossendale Road Service Station in Burnley employer: The Kay Group Ltd
Contact Detail:
The Kay Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rossendale Road Service Station in Burnley
✨Tip Number 1
Get to know the company! Research the Kay Group and their values. When you walk into that interview, show us you’re not just another candidate but someone who genuinely cares about providing top-notch customer service.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face on the job and how you’d handle them. We want to see that you can think on your feet and keep our customers happy, even during the night shifts.
✨Tip Number 3
Dress the part! Even if it’s a night shift, showing up looking sharp and professional can make a great first impression. It shows us you take pride in your appearance and care about the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you email. It keeps you fresh in our minds and shows us you’re really interested in joining our team at Rossendale Road Service Station.
We think you need these skills to ace Rossendale Road Service Station in Burnley
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love helping customers! Share any experiences where you've gone the extra mile to make someone's day better. We want to see that you understand the importance of a first-class customer experience.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you'd be a great fit for our team!
Highlight Relevant Experience: If you've worked in retail or customer service before, make sure to mention it! Tell us about your responsibilities and what you learned. This helps us see how your background aligns with the role at Rossendale Road Service Station.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Kay Group Ltd
✨Know the Company
Before your interview, take some time to research the Kay Group and their commitment to customer service. Understanding their values and what makes them industry award winners will help you align your answers with their expectations.
✨Showcase Your Customer Service Skills
Since this role is all about providing a first-class customer experience, be ready to share specific examples from your past where you went above and beyond for a customer. Highlighting your ability to handle cash transactions and work in a team will also impress them.
✨Dress the Part
Even though it’s a night shift, make sure you present yourself well for the interview. Wearing smart, clean attire shows that you take pride in your appearance, which is important for the role. Plus, it sets a positive tone for your potential employer.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. Inquire about the training and support they provide or how they measure success in customer service. This shows your genuine interest in the role and helps you understand if it's the right fit for you.