At a Glance
- Tasks: Assist customers, manage deliveries, and handle transactions with a smile.
- Company: Grimshaw Service Station, a friendly and community-focused workplace.
- Benefits: Earn £13/hour, enjoy 15% off in-store and fuel discounts.
- Other info: Flexible shifts with opportunities for growth and a quality uniform provided.
- Why this job: Join a dynamic team and make customers' days brighter!
- Qualifications: Must be 18+, with a passion for customer service.
Due to petroleum licensing regulations applicants MUST be 18 years of age or above.
Temp 32 hours per week, 4 x 8 hour shifts. 7am to 3pm and 3pm to 11pm. Hours are a mix of shifts over a 7 day week to include weekends.
Pay: £13.00 per hour
Employee Benefits:
- 15% Off In Store
- 5p per litre off fuel
- Loyalty Bonus
- Cycle to Work Scheme
- Quality Bespoke Uniform
About the role:
The role of a Customer Service Assistant involves various tasks including advising and serving customers, working deliveries, general housekeeping and stock merchandising and handling cash and card transactions according to a set of procedures.
We are looking for someone that takes pride in whatever they do, carrying out all tasks to the highest standards and generally making sure our customers get everything they are looking for. Whether they are shopping for groceries, buying fuel, alcohol, tobacco or lottery, using our car cleaning centres or visiting our in house retail partners we want our customers, assisted by you, to enjoy their experience and have a desire to return.
Temp Days Customer Service Assistant, Grimshaw Service Station, Blackburn employer: The Kay Group Ltd
At Primrose Service Station in Clitheroe, we pride ourselves on fostering a vibrant and supportive work culture where every team member is valued. As a Days Customer Service Assistant, you'll enjoy competitive pay, generous employee benefits including discounts and bonuses, and opportunities for personal growth in a dynamic environment that prioritises customer satisfaction. Join us to be part of a dedicated team that ensures our customers leave with a smile, making every day rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Temp Days Customer Service Assistant, Grimshaw Service Station, Blackburn
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like The Kay Group Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like The Kay Group Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to The Kay Group Ltd.
How to prepare for a job interview at The Kay Group Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in The Kay Group Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services The Kay Group Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
