At a Glance
- Tasks: Help customers plan unforgettable experiences through bookings and support.
- Company: Join The Jungle Group, a fun and dynamic team in Moneymore.
- Benefits: Enjoy a friendly work environment, ongoing training, and a Monday to Friday schedule.
- Other info: Every day is different, with opportunities to support exciting events.
- Why this job: Be the first point of contact for customers and make their day memorable.
- Qualifications: Organised, friendly, and eager to learn; previous experience is a plus.
The predicted salary is between 18900 - 23100 £ per year.
At The Jungle Group, thousands of customers visit us every year to enjoy school trips, birthday parties, youth group adventures, family activities, accommodation stays and some of Northern Ireland’s biggest seasonal events. Behind every great customer experience is a small team making sure everything runs smoothly. We’re looking for an organised, friendly and dependable Bookings & Customer Support Coordinator to join our head office team in Moneymore.
If you’re someone who enjoys helping people, keeping organised and taking pride in delivering excellent customer service, we’d love to hear from you.
ABOUT THE ROLE
As the first point of contact for many of our customers, you’ll play an important role in helping people plan memorable experiences. From answering enquiries and creating bookings to coordinating information with our onsite teams, no two days are ever the same. You’ll work alongside a close-knit office team where everyone supports each other, shares ideas and takes pride in doing a great job. This is a varied office-based role combining customer service, organisation and administration in a fast-paced but rewarding environment.
What You’ll Be Doing
- Answering telephone calls and email enquiries
- Responding to Facebook and Instagram messages
- Creating and amending bookings
- Supporting schools, groups, accommodation and activity bookings
- Coordinating food orders and customer information
- Supporting the wider office with reports and administration
- Helping ensure every customer receives a fantastic experience
Who We’re Looking For
We’re looking for someone who enjoys being organised and genuinely likes helping people. You’ll probably enjoy this role if you:
- Take pride in keeping everything organised
- Stay calm under pressure
- Enjoy speaking with people
- Like solving problems
- Enjoy working as part of a close-knit team
Previous experience in administration or customer service is helpful, but just as important is your attitude, enthusiasm and willingness to learn. Full training will be provided.
Why Join The Jungle Group?
Every day is different. One day you could be helping organise a school residential. The next you might be supporting a corporate event, welcoming accommodation guests or helping prepare for one of our major seasonal events. You’ll become an important part of a small, supportive office team where your contribution genuinely matters.
What We Offer
- Monday-Friday, 9am-5pm
- Two Saturdays in every four (weekday off in lieu)
- Company uniform
- Ongoing training and development
- Friendly, supportive working environment
Ready to Apply?
To apply, please send us: Your CV and a short covering letter telling us why this role interests you. We’re much more interested in your enthusiasm, personality and willingness to learn than receiving a perfect application.
Bookings & Customer Support Coordinator in Moneymore employer: The Jungle NI
At The Jungle Group, we pride ourselves on fostering a friendly and supportive work environment where every team member plays a vital role in creating memorable experiences for our customers. Located in Moneymore, our office offers a dynamic atmosphere with opportunities for ongoing training and personal development, ensuring that you grow alongside the company. Join us to be part of a close-knit team that values your contributions and celebrates the joy of helping others.
StudySmarter Expert Advice🤫
We think this is how you could land Bookings & Customer Support Coordinator in Moneymore
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Jungle NI. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Jungle NI before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Bookings & Customer Support Coordinator in Moneymore
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Jungle NI:Your cover letter is your chance to shine! Tell us why you want to work at The Jungle NI specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Jungle NI!
How to prepare for a job interview at The Jungle NI
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
