At a Glance
- Tasks: Manage reception operations and ensure a seamless experience for guests during the night.
- Company: The July, a vibrant aparthotel in the heart of London.
- Benefits: Competitive salary, 30 days holiday, gym access, and personal growth opportunities.
- Other info: Enjoy team events, perks, and a supportive community atmosphere.
- Why this job: Be the friendly face that makes guests feel at home while working in a lively environment.
- Qualifications: Friendly, proactive, and excellent communication skills are a must.
The predicted salary is between 24750 - 30250 £ per year.
At The July, we are on the hunt for an authentic Front Office Night Host, or as we call it: Night Guest Service Pro for our premium aparthotel in the heart of London. The location is a sustainable city oasis with 114 studios and two residential apartments. The property is also the home for our restaurant The Idler, a restaurant, bar, and deli, serving both neighbours and guests, ensuring our spaces stay lively and vibrant all day and night.
Your shift kicks off at 23:00 with a team handover, setting you up to manage reception operations, making sure every guest has what they need for a comfortable stay. You’ll be the first point of contact for late check-ins, answering questions, and handling any overnight requests. But you're not just a point of contact – you’ll also monitor the hotel's atmosphere and ensure the safety of both guests and staff. As the night winds down, you’ll prep everything for the morning team, take care of wake-up calls, and wrap things up by 7:00.
Your role is all about providing a seamless experience for our guests while keeping the energy positive and relaxed throughout the night. Think of it as the perfect balance between keeping things running smoothly and adding that personal touch that makes all the difference!
What we are looking for:
- Ready to work the night shifts from 22:00/23:00 to 07:00/08:00 hrs.
- You’re friendly and proactive, always anticipating guests' needs and making them feel at home before they even ask.
- Brings energy and enthusiasm to the team, always ready to get started with a positive attitude.
- You can handle things on your own but also work very well as part of a team.
- Exceptional communication skills – verbal and written – to ensure clear communication within the team.
What’s in it for you?
- In addition to a competitive salary, you are entitled to Tronc (Service Charge).
- 30 days holiday including bank holidays.
- Me-Time/Community Day: Enjoy a dedicated day for self-care and another day of community engagement.
- Medical Cash Plan Scheme to support your everyday healthcare needs.
- Free access to our hotel gym and sauna.
- Pension scheme from day one.
- Group Life Insurance.
- Personal Growth: In our company we want to invest in your personal and professional growth by personalised training opportunities, to unleash your professional potential.
- Perkbox: Benefits platform where you are able to browse hundreds of different free perks, discounts and vouchers and much more.
- Recommend a Friend Scheme: Receive £500 for every successful hire you refer.
- Hotel & restaurant perks: Enjoy daily closing drinks, exclusive employee rates for stays at hotels and a Friends & Family Rate, so you can share the joy with your loved ones. Besides our own locations we also offer the "Hotel Employee Rate", where you can explore the world with discount rates for other hotels.
- Team drinks, events & outings to (never) forget!
The July is where great stories begin, so come and tell us your story!
Front Office Night Host in London employer: The July
At The July, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of London. Our commitment to employee growth is evident through personalised training opportunities and a range of benefits including a competitive salary, generous holiday allowance, and unique perks like community engagement days and hotel discounts. Join us as a Night Guest Service Pro and be part of a team that values your contributions while ensuring a lively atmosphere for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Night Host in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The July. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The July
Don't be shy about reaching out to The July directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Night Host in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The July and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The July
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
