At a Glance
- Tasks: Lead daily operations, support the team, and ensure guest satisfaction in a vibrant aparthotel.
- Company: Join The July London Victoria, a recognised top workplace with a lively atmosphere.
- Benefits: Competitive salary, 30 days holiday, wellness days, and perks like hotel discounts.
- Other info: Enjoy team events, personal growth opportunities, and a fun, dynamic work environment.
- Why this job: Make a real impact every day while building great relationships with guests and colleagues.
- Qualifications: Previous hospitality management experience and a passion for motivating teams.
The predicted salary is between 25659 - 31361 £ per year.
A fantastic opportunity has arisen at The July London Victoria! We’re on the lookout for a Duty Manager to join our vibrant aparthotel family. This stunning, sustainable city oasis features 114 beautifully designed studios and two spacious residential apartments. But it’s more than just a place to stay, it's a place to live, meet and connect. Our in-house restaurant, bar, and deli will serve not only hotel guests but also our neighbours, keeping the atmosphere lively from early mornings to late evenings.
We’re proud to be recognised as one of the UK’s Best Workplaces 2026 by Great Place To Work, something that reflects the people, energy and culture we build together every day.
The Job
This is a hands-on role working a 4 on, 4 off shift pattern (12-hour shifts), where no two days are ever the same. As Duty Manager, you'll be right in the middle of the action, supporting the day-to-day operation across the aparthotel and jumping in wherever you're needed. Whether you're helping the team during a busy check-in, supporting our restaurant, solving a guest issue or keeping everything running smoothly behind the scenes, you'll lead by example and never be afraid to roll up your sleeves.
You'll be there to support, coach and motivate the team throughout your shift, creating a positive atmosphere where everyone can do their best work. You'll also be confident handling guest concerns, finding solutions and making sure every guest leaves with a great impression. When the Front of House Manager or Restaurant Manager is away, you'll take the lead, keeping the operation running smoothly and making sure both the team and our guests are well looked after.
If you enjoy solving problems, inspiring people and making a real impact every day, this is the role for you.
What we are looking for:
- Have previous experience in a supervisor or management role within hospitality (hotel or aparthotel experience is a bonus).
- Love being hands-on and are happy to jump in wherever the team needs you.
- Enjoy leading by example, supporting and motivating others to do their best.
- Stay calm under pressure and are confident dealing with guest feedback or finding solutions when things don't quite go to plan.
- Can keep organised, juggle priorities and make good decisions during a busy shift.
- Take ownership of your work and are happy leading the operation when needed.
- Bring lots of positive energy and a 'let's make it happen' attitude.
- Are a real people person who enjoys building great relationships with guests and colleagues alike.
- Have great communication skills and love creating memorable guest experiences.
What’s in it for you?
- In addition to a competitive salary, you are entitled to Tronc (Service Charge).
- 30 days holiday including bank holidays.
- Me-Time/Community Day: Enjoy a dedicated day for self-care and another day of community engagement.
- Medical Cash Plan Scheme to support your everyday healthcare needs.
- Free access to our hotel gym and sauna.
- Pension scheme from day one.
- Group Life Insurance.
- Personal Growth: In our company we want to invest in your personal and professional growth by personalised training opportunities, to unleash your professional potential.
- Perkbox: Benefits platform where you are able to browse hundreds of different free perks, discounts and vouchers and much more.
- Recommend a Friend Scheme: Receive £500 for every successful hire you refer.
- Hotel & restaurant perks: Enjoy daily closing drinks, exclusive employee rates for stays at hotels and a Friends & Family Rate, so you can share the joy with your loved ones. Besides our own locations we also offer the 'Hotel Employee Rate', where you can explore the world with discount rates for other hotels.
- Team drinks, events & outings to (never) forget!
The July is where great stories begin, so come and tell us your story!
Duty Manager in London employer: The July
At The July, we pride ourselves on being an excellent employer, offering a vibrant work culture where every team member is valued and encouraged to grow. With comprehensive training provided, even those new to the industry can thrive in our supportive environment, ensuring that you not only contribute to memorable guest experiences but also develop your skills and career in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The July. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The July
Don't be shy about reaching out to The July directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The July and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The July
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
