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For Companies At a Glance
- Tasks: Provide friendly support to customers via phone, email, and live chat.
- Company: Join Juice Plus+, a leader in health and wellness with plant-based products.
- Benefits: Enjoy flexible remote work options and a supportive team environment.
- Why this job: Make a real impact on customer satisfaction while growing your skills in a dynamic industry.
- Qualifications: Fluent in Hebrew and English with previous customer service experience required.
- Other info: Work hours are Sunday to Thursday, aligning with the Israel market.
The predicted salary is between 24000 - 36000 £ per year.
Service Centre Agents x 3 (Hebrew/ English Speakers)
London or Remote
The Juice Plus+ Company is multimillion dollar competitor in the health and wellness industry, utilising a unique combination of direct sales and e-commerce to market our carefully curated line of plant-based nutritional products in pursuit of our mission to “Inspire Healthy Living Around the World.”
The role of Agent, Customer Service, is part of our EMEA Service Centre Solutions function which provides specialised support to our end Customers. In this role, you will be a key part of our EMEA team, providing expert assistance and solving customer queries across Israel, and our English-speaking countries. This role is critical in providing exceptional customer support and ensuring positive customer experience. Your work will directly impact on customer satisfaction and support the growth of our business across different markets.
This role supports our Israel market and so working hours are Sunday – Thursday, GMT+2hrs
Your day to day
- Provide professional, friendly and helpful support to our customers via phone, email and live chat
- Resolve customer queries regarding product orders quickly and efficiently, with a focus on making each interaction positive
- Assist customers with account management (password resets, 1st level technical system queries, etc.) and order tracking.
- Support month-end sales activities and reporting.
- Maintain accurate customer records in our database.
- Collaborate cross functionally with Payment Operations, Credit Collections, Logistics, and other stakeholder teams
- Stay up to date on our latest products through ongoing training
- Help improve our customer support processes by sharing ideas and insights
- Contribute to team goals and support colleagues during peak periods.
You will bring
- Fluent verbal and written communication skills in Hebrew and English
- Previous customer service experience
- A friendly, patient approach to helping people
- Strong problem-solving skills
- Ability to work well in a team
- Willingness to learn and adapt quickly
- Organisational skills and the ability to manage multiple tasks
- Genuine interest in providing outstanding customer support
If this role sounds like you, we would love to hear from you today!
Customer Service Agents (Hebrew Speakers) employer: The Juice Plus Company EMEA
Contact Detail:
The Juice Plus Company EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agents (Hebrew Speakers)
✨Tip Number 1
Make sure to highlight your fluency in both Hebrew and English during any conversations or interviews. Being able to communicate effectively in both languages is crucial for this role, so emphasize your language skills.
✨Tip Number 2
Familiarize yourself with the Juice Plus+ product line before applying. Understanding the products will not only help you answer customer queries more effectively but also show your genuine interest in the company and its mission.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer issues in the past. This role requires strong problem-solving skills, so having specific instances ready to share can demonstrate your capability.
✨Tip Number 4
Show your enthusiasm for teamwork and collaboration. Since you'll be working closely with various departments, expressing your willingness to support colleagues and contribute to team goals can set you apart from other candidates.
We think you need these skills to ace Customer Service Agents (Hebrew Speakers)
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasize your fluency in both Hebrew and English. This is crucial for the role, so mention any relevant experiences where you used these languages in a customer service context.
Showcase Customer Service Experience: Detail your previous customer service roles, focusing on how you resolved queries and provided support. Use specific examples that demonstrate your problem-solving skills and friendly approach.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Highlight your ability to manage multiple tasks and your willingness to learn and adapt quickly.
Craft a Compelling Cover Letter: Write a cover letter that expresses your genuine interest in providing outstanding customer support. Mention why you are excited about working with The Juice Plus+ Company and how you can contribute to their mission.
How to prepare for a job interview at The Juice Plus Company EMEA
✨Showcase Your Language Skills
Since the role requires fluent communication in both Hebrew and English, be prepared to demonstrate your proficiency in both languages during the interview. Practice common customer service scenarios in both languages to show your versatility.
✨Highlight Customer Service Experience
Discuss your previous customer service roles and provide specific examples of how you resolved customer queries. Emphasize your friendly and patient approach, as well as any metrics that showcase your success in improving customer satisfaction.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you faced challenges in customer service and how you effectively solved them. This will highlight your strong problem-solving skills, which are crucial for this role.
✨Express Willingness to Learn
Convey your eagerness to learn about the company's products and processes. Mention any relevant training or courses you've taken that relate to customer service or the health and wellness industry to show your commitment to personal growth.
