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- Tasks: Support our Juice Plus+ community via email, resolving queries and enhancing customer experience.
- Company: Join a multimillion dollar leader in health and wellness, inspiring healthy living worldwide.
- Benefits: Enjoy remote work flexibility and the chance to grow in a dynamic environment.
- Why this job: Be part of a transformative period, making a real impact while developing your skills.
- Qualifications: Fluent in German or Spanish and English, with strong communication and customer service skills.
- Other info: This is a 6-month contract role with an immediate start.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Agent (6 Months Contract) – German or Spanish Speakers Remote or London/hybrid The Juice Plus+ Company is multimillion dollar competitor in the health and wellness industry, using a unique combination of direct sales and e-commerce to market our plant-based nutritional products in pursuit of our mission to “Inspire Healthy Living Around the World.” The role of Customer Service Agent, is to provide dedicated support to our Juice Plus+ Partner & Customer community primarily via email. The goal is to provide specific short-term assistance, to handle a specific back log following a major digital transformation. Following appropriate training, you will quickly become competent in answering queries providing cross-regional support on Partner & Customer issues. This role is key to supporting the continued growth of the business in a period of large change. Your day to day Provide timely, personalised, and professional email responses to Partners & Customers across a range of queries. Demonstrate strong written communication skills to deliver clear, empathetic, and actionable information Efficiently process a high volume of customer emails while maintaining a high level of quality and attention to detail Prioritise urgent concerns ensuring prompt resolution of critical issues and that priority matters are escalated to Team Lead / Supervisor asap Develop expertise on common (IT) challenges and product-related technical problems Create detailed case notes and maintain comprehensive records of email interactions Continuously seek opportunities to enhance the email Partner & Customer experience, especially during periods of high demand Assist as needed with phone enquiries in a timely and informative manner, seeking support/advice when required Provide feedback on system improvements, self-service tools, and knowledge base content to address root causes You will bring Good standard of education Fluent in German or Spanish, & English with excellent written communication skills Experience providing exceptional customer service Strong critical thinking, and problem-solving skills Ability to learn quickly, work under pressure, and prioritise This is a 6month contract role with an immediate start.
Customer Service Agent employer: The Juice Plus Company EMEA
Contact Detail:
The Juice Plus Company EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarize yourself with the Juice Plus+ product range and their common customer queries. This knowledge will help you provide quick and accurate responses, showcasing your expertise during the interview.
✨Tip Number 2
Practice your written communication skills by responding to sample customer emails. Focus on being clear, empathetic, and actionable in your responses, as these are key qualities for the role.
✨Tip Number 3
Highlight any previous experience in customer service, especially in high-pressure environments. Share specific examples of how you handled challenging situations or resolved customer issues effectively.
✨Tip Number 4
Demonstrate your problem-solving skills by preparing for potential technical challenges related to IT. Think about how you would approach common issues and be ready to discuss your thought process during the interview.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Agent position. Understand the key responsibilities and required skills, especially the importance of strong written communication in German or Spanish.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and any language proficiency in German or Spanish. Emphasize your ability to handle high volumes of emails and provide empathetic support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the health and wellness industry. Mention specific examples of how you've successfully resolved customer issues in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as clear and professional communication is crucial for this role.
How to prepare for a job interview at The Juice Plus Company EMEA
✨Showcase Your Language Skills
Since the role requires fluency in German or Spanish, make sure to demonstrate your language proficiency during the interview. Practice answering common customer service questions in both languages to show your versatility.
✨Highlight Your Customer Service Experience
Be prepared to discuss your previous experience in customer service. Share specific examples of how you handled challenging situations and provided exceptional support to customers, emphasizing your ability to communicate clearly and empathetically.
✨Demonstrate Problem-Solving Skills
The company values strong critical thinking and problem-solving abilities. Prepare to discuss scenarios where you successfully resolved issues for customers, focusing on your thought process and the steps you took to find a solution.
✨Emphasize Attention to Detail
Given the high volume of emails you'll be processing, it's crucial to showcase your attention to detail. Mention any tools or methods you use to ensure accuracy in your work, and provide examples of how this skill has benefited your previous roles.
