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- Tasks: Lead operations and ensure exceptional guest experiences while supporting the General Manager.
- Company: Join a vibrant inn with a focus on warm hospitality and innovation.
- Benefits: Competitive salary, flexible wage access, generous leave, and health cash plan.
- Other info: Great opportunities for career progression and bespoke training available.
- Why this job: Step up your career in a dynamic environment with real impact on guest satisfaction.
- Qualifications: Experience in operational leadership and strong financial awareness required.
The predicted salary is between 30000 - 40000 £ per year.
Are you looking for the next step in your career? We are searching for an Assistant General Manager who is an experienced operational and commercial leader supporting the General Manager and acting as the clear number two within the Inn. The Assistant General Manager provides overall leadership, performance accountability and commercial control, ensuring the business operates consistently, efficiently and delivers exceptional guest experiences at all times. The role carries direct accountability for labour planning, financial performance, scorecard delivery, reputation management and property standards, ensuring the business is always performing at its best. In the absence of the General Manager, the Assistant General Manager assumes full operational and commercial responsibility for the Inn.
Your day to day:
- Working alongside the GM to deliver fantastic hospitality and deputising in their absence
- Overseeing the control of rotas
- Managing payroll budgets in line with agreed targets
- Taking responsibility for all of the business operations when you are on shift
- Managing and developing the skills of your team
- Being the point of call for any management issues
- When needed, being hands on with food service, room reservations and looking after guests
Who are we looking for?
- Someone who demonstrates our values of warm hospitality, innovation, eye for detail and craftsmanship in everything you do.
- Has strong commercial awareness.
- Passionate about guest experience.
- Leads with confidence and credibility, builds strong teams and culture.
Experience required:
- P&L accountability with strong financial and commercial awareness.
- Leading multi departmental operational teams in high volume environments.
- Can demonstrate strong communication and leadership skills.
In return, we are offering a rewarding role with scope for career progression along with:
- A competitive salary, negotiable dependent on experience
- Stream - the ability to access up to 40% of your wages as you earn them each week
- 28 days annual leave (rising to 33 days after 5 years)
- Health cash plan
- Generous employee discounts
- Employee Assistance Programme
- Enhanced maternity and paternity pay
- Apprenticeships available
- Life assurance
- Bespoke training programmes accessible to all
- An engaging & supportive work environment
Assistant General Manager in York employer: The Judges Lodging
Contact Detail:
The Judges Lodging Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager in York
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for an Assistant General Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to operational leadership. Think about how you would handle specific challenges in a high-volume environment, as this will show your potential employer that you're ready to step up.
✨Tip Number 3
Showcase your passion for guest experience! During interviews, share examples of how you've gone above and beyond to ensure guests have a fantastic time. This will highlight your alignment with the values of warm hospitality and innovation.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Assistant General Manager in York
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Assistant General Manager role. Highlight your operational leadership and commercial awareness, as these are key to impressing us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for guest experience and how you embody our values of warm hospitality and innovation. Keep it engaging and personal.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your P&L accountability and ability to lead multi-departmental teams. Numbers and results speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at The Judges Lodging
✨Know Your Numbers
As an Assistant General Manager, you'll need to demonstrate your financial acumen. Brush up on key metrics like P&L statements and payroll budgets. Be ready to discuss how you've managed these in previous roles and how you can apply that knowledge here.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about examples where you've successfully led a team. Prepare to share specific instances where you’ve motivated staff or resolved conflicts, highlighting your ability to build a positive culture.
✨Emphasise Guest Experience
Since the focus is on delivering exceptional guest experiences, come prepared with stories that illustrate your commitment to hospitality. Discuss how you've gone above and beyond for guests in the past and how you plan to maintain high standards.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, such as handling a staffing issue or managing a busy service period. Think through your responses ahead of time, focusing on your problem-solving skills and ability to stay calm under pressure.