At a Glance
- Tasks: Deliver engaging training on new systems and develop a sustainable training framework.
- Company: Join a forward-thinking housing association committed to quality and community.
- Benefits: Full-time role with opportunities for professional growth and development.
- Other info: Inclusive workplace that values diversity and offers a supportive environment.
- Why this job: Make a real difference by empowering others with essential skills and knowledge.
- Qualifications: Experience in training design and delivery, with strong facilitation skills.
The predicted salary is between 30000 - 40000 € per year.
12-month fixed term position, working full time 35 hours per week. JRHT have recently invested in a suite of Civica systems to support the management of housing, assets, repairs and compliance functions. A key focus of this role will be to deliver ongoing training for these systems, alongside all existing platforms used across JRHT.
The role will be responsible for developing and embedding a sustainable, organisation-wide approach to systems training, ensuring it aligns with broader learning and development activity. Working as part of the Learning & Organisational Design function and reporting to the L&D People Business Partner, this role will ensure systems training is aligned with wider organisational development priorities.
You will play a key part in the development and implementation of a structured systems training framework, designing and delivering engaging, high-quality training that enables confident and effective system use. This will include analysing training needs and system adoption data to identify knowledge gaps and prioritise interventions, as well as comprehensive training plans for new system implementations, upgrades and process changes to ensure learning is timely, accessible and aligned to business needs.
Working closely with Systems Owners, Service Managers and Operational Leads, you will build strong relationships to ensure training reflects operational requirements while developing and maintaining subject matter expertise across JRHT's core systems. The postholder will create and regularly review a range of high-quality training materials, including written guides, visual resources and recorded content and will establish a well-organised, accessible and version-controlled training repository to support self-service learning.
We are looking for a candidate with experience in designing and delivering training across a variety of systems to a diverse range of end-users, alongside a strong track record of producing high-quality training materials in multiple formats. You will be able to design inclusive learning solutions that cater to different user needs and varying levels of digital confidence and demonstrate effective facilitation and presentation skills in both in-person and virtual settings.
JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need.
To apply, please complete the online application. Please note that we will be shortlisting and interviewing on an on-going basis and reserve the right to bring the closing date forward should enough quality applications be received.
Our commitment to Equality, Diversity and Inclusion: Applications are welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or social economic background. We are a Disability Confident Employer. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme.
Technical Trainer - Trainer in York employer: The Joseph Rowntree Foundation
JRHT is an exceptional employer that prioritises employee growth and development within a supportive and inclusive work culture. As a Technical Trainer, you will have the opportunity to design and deliver impactful training programmes that enhance system usage across the organisation, all while contributing to meaningful community outcomes in a dynamic housing association. With a commitment to equality, diversity, and continuous improvement, JRHT fosters an environment where your skills can flourish and make a real difference.
Contact Detail:
The Joseph Rowntree Foundation Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Trainer - Trainer in York
✨Tip Number 1
Network like a pro! Reach out to current employees at JRHT on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for the interview process. This insider info can give you a leg up!
✨Tip Number 2
Prepare for the interview by researching JRHT's values and recent projects. Tailor your answers to show how your skills align with their mission of providing high-quality services. We want to see that you care about making a difference!
✨Tip Number 3
Practice your training delivery skills! Since this role is all about engaging training, consider doing mock presentations. Get feedback from friends or family to refine your style and ensure you're ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at JRHT. Remember, we’re shortlisting on an ongoing basis, so get in there early!
We think you need these skills to ace Technical Trainer - Trainer in York
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Technical Trainer. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Training Skills:Since this role is all about delivering training, be sure to include examples of your past training experiences. Talk about the materials you've created and how you've engaged different audiences – we want to see your flair!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences relevant to the position.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Joseph Rowntree Foundation
✨Know Your Systems
Make sure you have a solid understanding of the Civica systems and any other platforms mentioned in the job description. Familiarise yourself with their functionalities and think about how you would approach training others on these systems.
✨Showcase Your Training Skills
Prepare to discuss your experience in designing and delivering training. Bring examples of high-quality training materials you've created, and be ready to explain how you adapt your training style to cater to different user needs and levels of digital confidence.
✨Build Relationships
Highlight your ability to build strong relationships with various stakeholders. Think of examples where you've collaborated with systems owners or service managers to ensure training aligns with operational requirements.
✨Emphasise Inclusivity
Be prepared to talk about how you design inclusive learning solutions. Share specific strategies you've used to engage diverse audiences and ensure that your training is accessible to everyone, regardless of their background or experience.
