At a Glance
- Tasks: Help recover former tenant debts and support residents in budgeting.
- Company: Join Joseph Rowntree Housing Trust, a values-driven housing association.
- Benefits: Full-time role with a focus on community impact and personal growth.
- Other info: Inclusive workplace committed to diversity and personal development.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong analytical skills and excellent communication abilities required.
The predicted salary is between 30000 - 40000 £ per year.
Temporary 12 months Fixed Term Contract, Full Time (35 hours per week). Ready to make a real impact? Join us as a Former Tenant Arrears Officer and help us tackle outstanding debt that makes a difference to our communities. Joseph Rowntree Housing Trust (JRHT) is seeking a highly motivated and resident focused individual to join our excellent Neighbourhoods teams to support with the recovery of Former Tenant Arrears.
About the Role
Join us in a role where every conversation counts. You will be responsible for recovering rent, service charges, and repair costs from former tenants while working with them to build sustainable repayment plans and strengthen their budgeting skills. In this vital position, you will support our Income Collection Team Managers in auditing former tenant debt and reducing arrears at the point of tenancy termination. By working hand-in-hand with Rent Officers and our repairs and maintenance teams, you will help create a clear, joined-up strategy for tackling bad debt.
You will:
- Analyse resident feedback to identify trends, risks and opportunities.
- Prepare clear, insightful reports for managers and leadership teams.
- Work with service teams to turn insight into meaningful service improvements.
- Coordinate improvement actions arising from complaints and survey results.
- Lead CSAT and insight meetings to monitor performance and drive change.
- Support our You Said, We Did approach to demonstrating impact.
- Champion a resident-first culture across the organisation.
About You
We are looking for someone who is:
- Confident analysing both qualitative and quantitative data.
- Skilled at translating insight into practical actions.
- An excellent communicator able to work collaboratively with teams.
- Comfortable facilitating discussions and supporting service reviews.
- Highly organised with strong attention to detail.
- Passionate about improving resident experience and using evidence to drive decisions.
Why JRHT?
At JRHT, we are guided by our core values: We’re built on trust, we show we care, we make a difference. JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need.
Apply Now
If you’re excited by the opportunity to shape services and amplify resident voice, we’d love to hear from you. To apply, please complete the online application. Closing date for applications is 7th June. Interviews will take place week commencing 15th June. Please note that we will be shortlisting and interviewing on an on-going basis and reserve the right to bring the closing date forward should enough quality applications be received.
Additional Information
We are a values driven organisation and our values drive our behaviours. We’re at our best when we’re continually building on trust, showing we care and making a difference and we hope others will do the same. We are committed to creating an inclusive and welcoming workplace, where all colleagues can be themselves.
Our commitment to Equality, Diversity and Inclusion
At JRHT we believe in giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or social economic background. We positively encourage applications from people with experience of living in poverty. As part of our commitment to equity and specifically anti-racism, we operate an anonymised recruitment process so that bias is eliminated from the shortlisting process. We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme.
Former Tenancy Arrears Officer in York employer: The Joseph Rowntree Foundation
At Joseph Rowntree Housing Trust (JRHT), we pride ourselves on being a values-driven organisation that prioritises trust, care, and making a difference in our communities. As a Former Tenant Arrears Officer, you'll be part of a supportive and collaborative work culture that encourages personal growth and development, while actively contributing to meaningful service improvements for residents. With a commitment to equality, diversity, and inclusion, JRHT offers a welcoming environment where every employee can thrive and make a real impact.
Contact Details:
The Joseph Rowntree Foundation Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Former Tenancy Arrears Officer in York
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or related fields. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for those interviews! Research JRHT and understand their values. Be ready to discuss how you can contribute to their mission of making a difference in the community.
✨Tip Number 3
Show off your skills! Bring examples of how you've successfully tackled similar challenges in the past. Whether it's recovering debts or improving resident experiences, let them know you're the right fit.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at JRHT.
We think you need these skills to ace Former Tenancy Arrears Officer in York
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Former Tenancy Arrears Officer. We want to see how you can make a real impact in our communities!
Showcase Your Communication Skills:As an excellent communicator, it's important to demonstrate this in your written application. Use clear and concise language to convey your ideas and ensure your passion for improving resident experience shines through.
Highlight Your Analytical Skills:Since the role involves analysing data and translating insights into actions, be sure to include examples of how you've successfully done this in the past. We love seeing candidates who can turn numbers into meaningful improvements!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Joseph Rowntree Foundation
✨Know Your Numbers
As a Former Tenancy Arrears Officer, you'll be dealing with data daily. Brush up on your skills in analysing both qualitative and quantitative data. Be prepared to discuss how you've used data to drive decisions or improve services in the past.
✨Communicate Clearly
Excellent communication is key in this role. Think about examples where you've successfully facilitated discussions or collaborated with teams. Practise articulating your thoughts clearly and confidently, as this will help you stand out during the interview.
✨Show Your Resident Focus
JRHT values a resident-first culture, so come ready to share your passion for improving resident experiences. Prepare specific examples of how you've championed resident needs in previous roles, and be ready to discuss how you would apply that same focus here.
✨Prepare Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions that show your interest in the role and the organisation. Ask about their approach to tackling bad debt or how they measure success in improving resident experiences. This will demonstrate your genuine interest and proactive mindset.
