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- Tasks: Provide reception services and administrative support in a vibrant retirement community.
- Company: Hartrigg Oaks, a welcoming retirement community near York.
- Benefits: Flexible working hours and a supportive team environment.
- Why this job: Make a difference in residents' lives while gaining valuable experience.
- Qualifications: Customer service skills and IT proficiency are essential.
- Other info: Join a values-driven organisation committed to diversity and inclusion.
The predicted salary is between 12 - 16 £ per hour.
This role is a relief position, working flexibly on an as and when basis. Hartrigg Oaks is a retirement community for people over 60 to live full and independent lives. Located on the edge of the Edwardian Garden village of New Earswick, it is ideally positioned to enjoy village life and is within easy reach of York's historic city centre.
About the role: We are seeking a Relief Receptionist to provide a full reception service at Hartrigg Oaks. You will assist with telephone calls, residents and visitors and provide administrative support to the Care Services Department and the Hartrigg Oaks Management Team.
About you: As our Relief Receptionist, you will have a flexible approach with previous experience of prioritising tasks and demonstrable skills and experience in delivering customer service. With an understanding of IT systems and the knowledge and skills to put these into practice, you will have a proven ability to connect, form relationships with, and manage stakeholders at all levels.
Our core priority: JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well-managed communities prioritising those in greatest need.
How to apply: To apply, please complete the online application. The closing date for applications is 28th January 2026. Please note that we will be shortlisting and interviewing on an ongoing basis and reserve the right to bring the closing date forward should enough quality applications be received.
Additional Information: We are a values-driven organisation and our values drive our behaviours. We are at our best when we are continually building on trust, showing we care and making a difference and we hope others will do the same. We are committed to creating an inclusive and welcoming workplace, where all colleagues can be themselves.
Our commitment to Equality, Diversity and Inclusion: At JRHT we believe in giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or social economic background. We positively encourage applications from people with experience of living in poverty. As part of our commitment to equity and specifically anti-racism, we operate an anonymised recruitment process so that bias is eliminated from the shortlisting process. We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme.
Locations
Relief Receptionist in York, Yorkshire employer: The Joseph Rowntree Foundation
Contact Detail:
The Joseph Rowntree Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Receptionist in York, Yorkshire
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the retirement community sector. A personal recommendation can go a long way in landing that Relief Receptionist role.
✨Tip Number 2
Be ready for a chat! Since this is a relief position, you might get called in on short notice. Make sure you're prepared to discuss your customer service experience and how you can adapt quickly to different situations.
✨Tip Number 3
Show off your tech skills! Brush up on any IT systems you’ve used before, as being tech-savvy is key for this role. Be ready to share examples of how you've used technology to improve customer interactions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Hartrigg Oaks. Don’t miss out on this opportunity!
We think you need these skills to ace Relief Receptionist in York, Yorkshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Relief Receptionist role. We want to see how you can connect with our residents and support our team!
Show Off Your Customer Service Skills: Since this role is all about providing excellent service, don’t forget to showcase your previous customer service experience. We love seeing examples of how you've made a difference for others in your past roles.
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the heart of what makes you a great fit for us.
Apply Through Our Website: Remember, the best way to apply is through our website! It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role there too.
How to prepare for a job interview at The Joseph Rowntree Foundation
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Relief Receptionist. Familiarise yourself with the tasks mentioned in the job description, like handling telephone calls and providing administrative support. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
As a Relief Receptionist, you'll be interacting with residents and visitors regularly. Prepare examples from your past experiences where you've excelled in customer service. Think about how you managed difficult situations or went the extra mile to assist someone. This will highlight your ability to connect with people and manage relationships effectively.
✨Flexibility is Key
Since this role requires a flexible approach, be ready to discuss your availability and willingness to adapt to changing schedules. Share any previous experiences where you successfully juggled multiple tasks or adapted to unexpected changes. This will reassure the interviewers that you can handle the demands of a relief position.
✨Emphasise Your IT Skills
The job mentions an understanding of IT systems, so be prepared to talk about your proficiency with relevant software or tools. If you have experience with specific systems used in reception roles, mention them. This will show that you can hit the ground running and contribute to the team right away.