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- Tasks: Lead a team to deliver top-notch customer service and improve community living standards.
- Company: Join JRHT, a housing association dedicated to building empowered communities without poverty.
- Benefits: Enjoy a full-time role with a supportive workplace culture and commitment to diversity.
- Why this job: Make a real impact in people's lives while developing your skills in a dynamic environment.
- Qualifications: Experience in customer service and knowledge of social housing is essential.
- Other info: We value inclusivity and encourage applications from all backgrounds, especially those with lived experience of poverty.
The predicted salary is between 30000 - 42000 £ per year.
Permanent, Full Time (35 hours per week). This is a permanent, full-time role based in our office in New Earswick, working 8am-4pm Monday to Friday with 1 hour for lunch. Due to the duties of this role, there is a requirement to be on site for 5 days a week.
About the role
We are working to build and develop strong empowered communities without poverty or isolation, to ensure that everyone has a decent home in a good place and that everyone has a good living standard and prospects. We are seeking a Senior Customer Access Advisor to oversee the Customer Access Adviser Team to deliver excellent customer service that meets organisational service standards and performance targets. You will support the Customer Access Team Leader in ensuring that residents and other customers are at the forefront of service delivery and that safe, effective, and efficient services are provided and identify and develop improvements and new ways of working. Acting as the main point of contact for more complex queries, liaising with other Departments and service areas as appropriate/necessary, you will provide support and technical knowledge to the Customer Access Advisers and support the performance management framework ensuring all relevant information is collected for reporting on performance, identifying and dealing with any gaps in information.
About you
We would like our Senior Customer Access Advisor to have experience of delivering front line customer service or other relevant experience of dealing with the public and knowledge of the work of a housing association and an understanding of the role of social housing. Comfortable with the use of Microsoft Office and other web-based computer applications, you will have experience of processing financial information with a commitment to supporting transformational change and service improvement. You will be a strong communicator, able to communicate effectively, both verbally and in writing, able to remain calm under pressure, use own initiative and be proactive.
Our core priority
JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need.
How to apply
To apply, please complete the online application. Closing date for applications is Friday 4th April 2025. Interviews will take place on Tuesday 8th April 2025. Please note that we will be shortlisting and interviewing on an ongoing basis and reserve the right to bring the closing date forward should enough quality applications be received.
Additional Information
We are a values driven organisation and our values drive our behaviours. We are committed to creating an inclusive and welcoming workplace, where all colleagues can be themselves.
Our commitment to Equality, Diversity and Inclusion
At JRHT we believe in giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or social economic background. We positively encourage applications from people with experience of living in poverty. As part of our commitment to equity and specifically anti-racism, we operate an anonymised recruitment process so that bias is eliminated from the shortlisting process. We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme.
Senior Customer Access Adviser employer: The Joseph Rowntree Foundation
Contact Detail:
The Joseph Rowntree Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Access Adviser
✨Tip Number 1
Familiarise yourself with the values and mission of JRHT. Understanding their commitment to building empowered communities and providing high-quality services will help you align your responses during interviews and demonstrate your passion for their cause.
✨Tip Number 2
Prepare examples from your past experience that showcase your ability to deliver excellent customer service, especially in challenging situations. Highlighting your problem-solving skills and how you've improved service delivery can set you apart.
✨Tip Number 3
Brush up on your knowledge of social housing and the role of housing associations. Being able to discuss current trends and challenges in the sector will show your commitment and understanding of the field.
✨Tip Number 4
Demonstrate your communication skills by preparing to articulate your thoughts clearly and confidently during the interview. Practice answering common interview questions out loud to ensure you convey your ideas effectively.
We think you need these skills to ace Senior Customer Access Adviser
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Senior Customer Access Adviser position. Tailor your application to highlight relevant experience in customer service and knowledge of housing associations.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in delivering front-line customer service and any specific examples of how you've dealt with complex queries or improved service delivery. This will demonstrate your suitability for the role.
Showcase Communication Skills: Since strong communication is key for this role, provide examples in your application that showcase your verbal and written communication skills. Mention any experiences where you successfully communicated under pressure or resolved conflicts.
Align with Company Values: Research JRHT's values and mission. In your application, express how your personal values align with theirs, particularly regarding inclusivity, trust, and making a difference in the community. This will show that you are a good cultural fit.
How to prepare for a job interview at The Joseph Rowntree Foundation
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Senior Customer Access Adviser. Familiarise yourself with the key duties, such as overseeing the Customer Access Adviser Team and delivering excellent customer service. This will help you articulate how your experience aligns with the role during the interview.
✨Showcase Your Communication Skills
As a strong communicator, it's essential to demonstrate your verbal and written communication skills. Prepare examples of how you've effectively communicated with customers or colleagues in previous roles, especially in high-pressure situations.
✨Highlight Relevant Experience
Be ready to discuss your experience in front-line customer service and any knowledge you have about housing associations. Share specific instances where you've dealt with complex queries or contributed to service improvements, as this will show your suitability for the position.
✨Emphasise Your Commitment to Values
JRHT values trust, care, and making a difference. During the interview, express how these values resonate with you and provide examples of how you've embodied them in your previous work. This will demonstrate that you're not just a fit for the role, but also for the organisation's culture.
