Joseph Rowntree Housing Trust is seeking a Resident Insight and Improvement Officer to ensure resident voice and feedback drive service delivery and continuous improvement. The role will analyse insight from sources such as TSMs, complaints learning, and customer journey mapping to identify trends and opportunities for improvement.
You will lead CSAT and insight meetings with operational teams, translating feedback into practical actions and monitoring progress to ensure learning informs
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Resident Insight & Service Improvement Lead (Part-Time) employer: The Joseph Rowntree Foundation
The Joseph Rowntree Foundation is an exceptional employer that prioritises employee well-being and professional development, offering a supportive work culture where innovation and collaboration thrive. Located in a vibrant community, we provide our team with opportunities for growth and the chance to make a meaningful impact on housing and social justice, ensuring that every member feels valued and empowered in their role.
Contact Details:
The Joseph Rowntree Foundation Recruitment Team
