The Joseph Rowntree Housing Trust is seeking a Resident Insight and Improvement Officer to place resident voice at the heart of service delivery. You will analyse insights from TSMs, CSAT and complaints, identify trends, and support teams to design and monitor meaningful improvements.
Working with operational colleagues, you will facilitate discussions, present clear reports, and help translate feedback into practical actions.
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Resident Insight & Service Improvement Lead employer: The Joseph Rowntree Foundation
The Joseph Rowntree Foundation is an exceptional employer that prioritises employee well-being and professional development, offering a supportive work culture where innovation and collaboration thrive. Located in a vibrant community, we provide our team with opportunities for growth and the chance to make a meaningful impact on housing and social justice, ensuring that every member feels valued and empowered in their role.
Contact Details:
The Joseph Rowntree Foundation Recruitment Team
