At a Glance
- Tasks: Help recover outstanding debts and support former tenants with budgeting skills.
- Company: Join Joseph Rowntree Housing Trust, a values-driven housing association.
- Benefits: Full-time role with a focus on community impact and personal growth.
- Other info: Inclusive workplace committed to diversity and personal development.
- Why this job: Make a real difference in people's lives while developing your analytical and communication skills.
- Qualifications: Strong data analysis skills and excellent communication abilities required.
The predicted salary is between 30000 - 40000 € per year.
Temporary 12 months Fixed Term Contract, Full Time (35 hours per week). Ready to make a real impact? Join us as a Former Tenant Arrears Officer and help us tackle outstanding debt that makes a difference to our communities. Joseph Rowntree Housing Trust (JRHT) is seeking a highly motivated and resident focused individual to join our excellent Neighbourhoods teams to support with the recovery of Former Tenant Arrears.
About the Role
Join us in a role where every conversation counts. You will be responsible for recovering rent, service charges, and repair costs from former tenants while working with them to build sustainable repayment plans and strengthen their budgeting skills. In this vital position, you will support our Income Collection Team Managers in auditing former tenant debt and reducing arrears at the point of tenancy termination. By working hand-in-hand with Rent Officers and our repairs and maintenance teams, you will help create a clear, joined-up strategy for tackling bad debt.
You will:
- Analyse resident feedback to identify trends, risks and opportunities.
- Prepare clear, insightful reports for managers and leadership teams.
- Work with service teams to turn insight into meaningful service improvements.
- Coordinate improvement actions arising from complaints and survey results.
- Lead CSAT and insight meetings to monitor performance and drive change.
- Support our You Said, We Did approach to demonstrating impact.
- Champion a resident-first culture across the organisation.
About You
We are looking for someone who is:
- Confident analysing both qualitative and quantitative data.
- Skilled at translating insight into practical actions.
- An excellent communicator able to work collaboratively with teams.
- Comfortable facilitating discussions and supporting service reviews.
- Highly organised with strong attention to detail.
- Passionate about improving resident experience and using evidence to drive decisions.
Why JRHT?
At JRHT, we are guided by our core values:
- We’re built on trust
- We show we care
- We make a difference
JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need.
Apply Now
If you’re excited by the opportunity to shape services and amplify resident voice, we’d love to hear from you. To apply, please complete the online application. Closing date for applications is 7th June. Interviews will take place week commencing 15th June. Please note that we will be shortlisting and interviewing on an ongoing basis and reserve the right to bring the closing date forward should enough quality applications be received.
Additional Information
We are a values driven organisation and our values drive our behaviours. We’re at our best when we’re continually building on trust, showing we care and making a difference and we hope others will do the same. We are committed to creating an inclusive and welcoming workplace, where all colleagues can be themselves.
Our commitment to Equality, Diversity and Inclusion
At JRHT we believe in giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or social economic background. We positively encourage applications from people with experience of living in poverty. As part of our commitment to equity and specifically anti-racism, we operate an anonymised recruitment process so that bias is eliminated from the shortlisting process. We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme.
Former Tenancy Arrears Officer in Humber employer: The Joseph Rowntree Foundation
At Joseph Rowntree Housing Trust (JRHT), we pride ourselves on being an exceptional employer that values trust, care, and making a difference in our communities. Our inclusive work culture fosters collaboration and personal growth, providing employees with opportunities to develop their skills while directly impacting residents' lives. Join us in a role where your contributions are recognised and valued, and be part of a team dedicated to creating sustainable solutions for those in need.
Contact Detail:
The Joseph Rowntree Foundation Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Former Tenancy Arrears Officer in Humber
✨Tip Number 1
Get to know the company before your interview! Research JRHT's values and recent projects. This will help you connect your experience with their mission, showing that you're not just another candidate but someone who genuinely cares about making a difference.
✨Tip Number 2
Practice your communication skills! Since this role involves working closely with residents and teams, being able to articulate your thoughts clearly is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Prepare some insightful questions for your interviewers. This shows that you're engaged and interested in the role. Ask about how they measure success in the Income Collection Team or what challenges they currently face in reducing arrears.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows that you're proactive and serious about joining the JRHT team.
We think you need these skills to ace Former Tenancy Arrears Officer in Humber
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Former Tenancy Arrears Officer. We want to see how you can make a real impact in our communities!
Showcase Your Communication Skills:Since this role involves a lot of collaboration, be sure to demonstrate your excellent communication abilities in your written application. We love seeing candidates who can articulate their thoughts clearly and effectively.
Highlight Your Analytical Skills:As you'll be analysing data and translating insights into actions, make sure to mention any relevant experience you have in this area. We’re looking for someone who can confidently handle both qualitative and quantitative data.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Joseph Rowntree Foundation
✨Know Your Numbers
As a Former Tenancy Arrears Officer, you'll be dealing with data daily. Brush up on your skills in analysing both qualitative and quantitative data. Be prepared to discuss how you've used data to drive decisions or improve processes in previous roles.
✨Communicate Clearly
Excellent communication is key in this role. Think about examples where you've successfully collaborated with teams or facilitated discussions. Practice articulating these experiences clearly, as it will show your ability to work well with others and support service reviews.
✨Show Your Resident Focus
JRHT values a resident-first culture, so come ready to demonstrate your passion for improving resident experience. Prepare specific examples of how you've put residents' needs at the forefront of your work, whether through feedback analysis or implementing service improvements.
✨Be Organised and Detail-Oriented
This role requires strong organisational skills and attention to detail. Think of instances where your organisation made a difference in your work. Bring along any reports or insights you've prepared in the past to showcase your ability to create clear, insightful documentation.
