Housing Officer in York

Housing Officer in York

York Full-Time 30000 - 42000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage housing services and build strong community relationships across York and surrounding areas.
  • Company: Join JRHT, a values-driven housing association focused on sustainable and inclusive communities.
  • Benefits: Enjoy flexible working options, a supportive team environment, and opportunities for personal growth.
  • Why this job: Make a real difference in people's lives while developing your skills in a dynamic role.
  • Qualifications: Passion for social housing and strong communication skills are essential; experience with service charges is a plus.
  • Other info: We promote equality and welcome applications from diverse backgrounds, including those with disabilities.

The predicted salary is between 30000 - 42000 £ per year.

6 Months Fixed Term Contract (with the option to extend) Permanent, Full Time (35 hours per week). Our operational office is based in New Earswick, York but you will be able to work flexibly with a blend of home working, on site and in JRHT offices as required.

About the role

The Housing Officer works as part of a dispersed team delivering an inclusive mixed tenure (rented, shared ownership and full owners) neighbourhood management service to over 2500 homes of all tenures across the local authority areas of York, Scarborough, Leeds, Ryedale and the East Riding of Yorkshire. The role is central to JRHT's commitment to achieving the highest professional standards in the delivery of our housing and tenancy management services to all our residents to maintain sustainable tenancies.

You will be responsible for managing stakeholder relationships. You will identify and implement positive solutions to all tenancy management and leasehold management enquiries; building and developing strong empowered communities and neighbourhoods. Across your patch you will be responsible for ensuring income and empty homes targets are achieved.

About you

You should be passionate about social housing, people focused, highly motivated, organised and a skilled and confident communicator. Your experience in developing and maintaining collaborative working relationships with a range of stakeholders will be key to being successful in the role. A good working knowledge of service charges would be an advantage.

Our core priority

JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need.

How to apply

To apply, please complete the online application. Closing date for applications is 20th April 2025. Please note that we will be shortlisting and interviewing on an ongoing basis and reserve the right to bring the closing date forward should enough quality applications be received.

We are a values driven organisation and our values drive our behaviours. We're at our best when we're continually building on trust, showing we care and making a difference and we hope others will do the same. We are committed to creating an inclusive and welcoming workplace, where all colleagues can be themselves.

Our commitment to Equality, Diversity and Inclusion

At JRHT we believe in giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or social economic background. We positively encourage applications from people with experience of living in poverty.

As part of our commitment to equity and specifically anti-racism, we operate an anonymised recruitment process so that bias is eliminated from the shortlisting process. We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme.

Housing Officer in York employer: The Joseph Rowntree Foundation

JRHT is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With flexible working arrangements based in the picturesque city of York, employees benefit from a collaborative environment where they can make a meaningful impact on the community while enjoying opportunities for development and advancement. Our commitment to equality, diversity, and inclusion ensures that every team member feels valued and empowered to contribute to our mission of providing high-quality housing services.
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Contact Detail:

The Joseph Rowntree Foundation Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Housing Officer in York

✨Tip Number 1

Familiarise yourself with the local housing landscape in York and surrounding areas. Understanding the specific challenges and opportunities within these communities will help you demonstrate your knowledge during interviews.

✨Tip Number 2

Network with professionals in the housing sector, especially those who work in social housing. Attend local events or join online forums to connect with others and gain insights that could be beneficial for your application.

✨Tip Number 3

Prepare examples of how you've successfully managed stakeholder relationships in the past. Be ready to discuss specific situations where you implemented positive solutions to tenancy management issues.

✨Tip Number 4

Research JRHT's values and commitment to equality, diversity, and inclusion. Be prepared to articulate how your personal values align with theirs and how you can contribute to creating an inclusive workplace.

We think you need these skills to ace Housing Officer in York

Stakeholder Management
Communication Skills
Problem-Solving Skills
Organisational Skills
Knowledge of Social Housing
Community Engagement
Tenancy Management
Collaboration Skills
Flexibility and Adaptability
Understanding of Service Charges
Conflict Resolution
Empathy and Compassion
Data Management
Time Management

Some tips for your application 🫡

Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Housing Officer position. Tailor your application to highlight relevant experiences that align with the role.

Highlight Relevant Experience: Emphasise your experience in social housing and stakeholder management. Provide specific examples of how you've built relationships and implemented solutions in previous roles.

Showcase Your Values: JRHT is a values-driven organisation. Make sure to reflect their core values in your application, demonstrating how you build trust, show care, and make a difference in your work.

Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.

How to prepare for a job interview at The Joseph Rowntree Foundation

✨Show Your Passion for Social Housing

Make sure to express your enthusiasm for social housing during the interview. Share any personal experiences or motivations that drive your commitment to improving communities and supporting residents.

✨Demonstrate Strong Communication Skills

As a Housing Officer, effective communication is key. Prepare examples of how you've successfully built relationships with stakeholders in the past, highlighting your ability to listen and respond to their needs.

✨Highlight Organisational Skills

Discuss your experience in managing multiple tasks and priorities. Provide specific examples of how you have organised your workload to meet targets, especially in relation to tenancy management and community engagement.

✨Familiarise Yourself with Service Charges

While not mandatory, having a good understanding of service charges can set you apart. Brush up on relevant knowledge and be ready to discuss how you would approach this aspect of the role if it comes up in conversation.

Housing Officer in York
The Joseph Rowntree Foundation
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