At a Glance
- Tasks: Help recover former tenant debts and support residents in budgeting.
- Company: Join Joseph Rowntree Housing Trust, a values-driven housing association.
- Benefits: Full-time role with a focus on community impact and personal growth.
- Other info: Inclusive workplace committed to diversity and personal development.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong analytical skills and excellent communication abilities required.
The predicted salary is between 30000 - 40000 £ per year.
Temporary 12 months Fixed Term Contract, Full Time (35 hours per week). Ready to make a real impact? Join us as a Former Tenant Arrears Officer and help us tackle outstanding debt that makes a difference to our communities. Joseph Rowntree Housing Trust (JRHT) is seeking a highly motivated and resident focused individual to join our excellent Neighbourhoods teams to support with the recovery of Former Tenant Arrears.
About the Role
Join us in a role where every conversation counts. You will be responsible for recovering rent, service charges, and repair costs from former tenants while working with them to build sustainable repayment plans and strengthen their budgeting skills. In this vital position, you will support our Income Collection Team Managers in auditing former tenant debt and reducing arrears at the point of tenancy termination. By working hand-in-hand with Rent Officers and our repairs and maintenance teams, you will help create a clear, joined-up strategy for tackling bad debt.
You will:
- Analyse resident feedback to identify trends, risks and opportunities.
- Prepare clear, insightful reports for managers and leadership teams.
- Work with service teams to turn insight into meaningful service improvements.
- Coordinate improvement actions arising from complaints and survey results.
- Lead CSAT and insight meetings to monitor performance and drive change.
- Support our You Said, We Did approach to demonstrating impact.
- Champion a resident-first culture across the organisation.
About You
We are looking for someone who is:
- Confident analysing both qualitative and quantitative data.
- Skilled at translating insight into practical actions.
- An excellent communicator able to work collaboratively with teams.
- Comfortable facilitating discussions and supporting service reviews.
- Highly organised with strong attention to detail.
- Passionate about improving resident experience and using evidence to drive decisions.
Why JRHT?
At JRHT, we are guided by our core values: We’re built on trust, We show we care, We make a difference. JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need.
Apply Now
If you’re excited by the opportunity to shape services and amplify resident voice, we’d love to hear from you. To apply, please complete the online application. Closing date for applications is 7th June. Interviews will take place week commencing 15th June. Please note that we will be shortlisting and interviewing on an on-going basis and reserve the right to bring the closing date forward should enough quality applications be received.
Additional Information
We are a values driven organisation and our values drive our behaviours. We’re at our best when we’re continually building on trust, showing we care and making a difference and we hope others will do the same. We are committed to creating an inclusive and welcoming workplace, where all colleagues can be themselves.
Our commitment to Equality, Diversity and Inclusion
At JRHT we believe in giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or social economic background. We positively encourage applications from people with experience of living in poverty. As part of our commitment to equity and specifically anti-racism, we operate an anonymised recruitment process so that bias is eliminated from the shortlisting process. We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme.
Former Tenancy Arrears Officer in Haxby employer: The Joseph Rowntree Foundation
At Joseph Rowntree Housing Trust (JRHT), we pride ourselves on being an exceptional employer that values trust, care, and making a difference in our communities. Our inclusive work culture fosters collaboration and personal growth, providing employees with opportunities to develop their skills while directly impacting residents' lives. Join us in a role where your contributions will not only enhance our services but also empower individuals to achieve financial stability and improve their living conditions.
Contact Details:
The Joseph Rowntree Foundation Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Former Tenancy Arrears Officer in Haxby
✨Tip Number 1
Get to know the company inside out! Research JRHT's values and mission, and think about how your experience aligns with their goals. This will help you stand out during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since this role involves working closely with residents and teams, being able to articulate your thoughts clearly is key. Try role-playing common interview questions with a friend or family member to boost your confidence.
✨Tip Number 3
Showcase your analytical skills! Be prepared to discuss how you've used data to drive decisions in past roles. Bring examples of reports or insights you've generated that led to positive changes, as this will resonate well with the hiring team.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the JRHT team. Good luck!
We think you need these skills to ace Former Tenancy Arrears Officer in Haxby
Some tips for your application 🫡
Read the Job Specs Carefully:Before you start your application, make sure to thoroughly read the job description. We want to see how your skills and experiences align with what we're looking for, so tailor your application to highlight those relevant points.
Showcase Your Communication Skills:As a Former Tenancy Arrears Officer, communication is key! Use your application to demonstrate your ability to communicate effectively. Share examples of how you've worked collaboratively with teams or facilitated discussions in the past.
Be Data Savvy:Since the role involves analysing data, make sure to mention any experience you have with both qualitative and quantitative analysis. We love seeing how you can turn insights into practical actions, so don’t hold back on those examples!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen to join our team at JRHT!
How to prepare for a job interview at The Joseph Rowntree Foundation
✨Know Your Numbers
As a Former Tenancy Arrears Officer, you'll be dealing with data daily. Brush up on your skills in analysing both qualitative and quantitative data. Be prepared to discuss how you've used data to drive decisions or improve processes in previous roles.
✨Communicate Clearly
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. Think about examples where you've successfully collaborated with teams or facilitated discussions that led to positive outcomes.
✨Show Your Resident Focus
JRHT values a resident-first culture, so come ready to demonstrate your passion for improving resident experiences. Prepare specific examples of how you've championed resident needs or turned feedback into actionable improvements.
✨Be Organised and Detail-Oriented
This role requires strong organisational skills and attention to detail. Before the interview, think of instances where your organisation made a difference in your work. Bring up how you manage multiple tasks while ensuring accuracy in your reports and actions.
