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- Tasks: Support residents with housing services and manage tenancy issues effectively.
- Company: Joseph Rowntree Housing Trust, dedicated to building empowered communities.
- Benefits: Full-time role with a focus on community impact and personal growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in front-line service delivery and strong communication skills required.
- Other info: Join a values-driven organisation committed to equality and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
12 Months Fixed Term Contract, Full Time (35 hours per week).
Joseph Rowntree Housing Trust are working to build and develop strong empowered communities without poverty or isolation, to ensure that everyone has a decent home in a good place and that everyone has a good living standard and prospects.
About the role
We are seeking a Housing Assistant to deliver a high-quality, resident-focused housing and tenancy management service, with a strong emphasis on sustaining tenancies. The role includes supporting effective rent collection and arrears management, addressing anti-social behaviour, and encouraging resident involvement in the management and development of their communities.
As Housing Assistant, you will manage allocations and lettings, support the efficient turnaround of void properties to meet performance targets and minimise rental loss, and undertake accompanied viewings. Working closely with the Development and Asset Management (DAM) team, you will support the effective letting and management of shared ownership and leasehold homes and ensure that new build, conversion and acquisition programmes are handed over efficiently and ready for occupation.
The role also supports a proactive housing income service, including estate and service charge accounts, maximising income collection while maintaining a focus on tenancy sustainment. You will assess and manage applications for rented and shared ownership housing, provide advice and guidance to applicants, and act as the key contact for CORE data submissions.
About you
As our Housing Assistant, you will have previous experience of front-line service delivery and consultation work with residents and service users. You will be able to demonstrate a good working knowledge of relevant tenancy and leasehold legislation procedures and practices, gained through formal training, qualifications and/or relevant work experience.
Strong administrative and IT skills are essential, alongside well-developed interpersonal, communication, literacy, and numeracy skills. The role requires proven mediation and negotiation abilities, as well as the capacity to set, monitor, and achieve challenging quality and performance targets. Candidates must be able to manage and prioritise their own workload, work flexibly and balance competing priorities. You will have a proven ability to deal with residents sympathetically and effectively, work collaboratively to achieve desired outcomes, and find practical solutions in challenging situations.
Our core priority
JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need.
How to apply
To apply, please complete the online application. Closing date for applications is midnight Sunday 8th February 2026. Interviews will take place on Tuesday 17th February 2026. Please note that we will be shortlisting and interviewing on an on-going basis and reserve the right to bring the closing date forward should enough quality applications be received.
Additional Information
We are a values driven organisation and our values drive our behaviours. We are at our best when we are continually building on trust, showing we care and making a difference and we hope others will do the same. We are committed to creating an inclusive and welcoming workplace, where all colleagues can be themselves.
Our commitment to Equality, Diversity and Inclusion
At JRHT we believe in giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or social economic background. We positively encourage applications from people with experience of living in poverty.
As part of our commitment to equity and specifically anti-racism, we operate an anonymised recruitment process so that bias is eliminated from the shortlisting process. We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme.
Housing Assistant in Hartlepool employer: The Joseph Rowntree Foundation
Contact Detail:
The Joseph Rowntree Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Assistant in Hartlepool
✨Tip Number 1
Get to know the company! Research Joseph Rowntree Housing Trust and their values. Understanding their mission to build strong communities will help you connect your experience to their goals during interviews.
✨Tip Number 2
Practice your communication skills! As a Housing Assistant, you'll need to interact with residents effectively. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past where you've successfully managed challenging situations. Be ready to share these stories in your interview to demonstrate your mediation and negotiation skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in the role and the organisation. Don’t miss out on this opportunity!
We think you need these skills to ace Housing Assistant in Hartlepool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Housing Assistant. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Provide examples of how you've successfully managed tenancies or dealt with residents in previous roles. This will help us see how you can make a difference in our communities.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your writing is easy to read. This reflects your communication skills, which are key for this role.
Apply Through Our Website: Remember to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at The Joseph Rowntree Foundation
✨Know Your Stuff
Make sure you brush up on relevant tenancy and leasehold legislation. Familiarise yourself with the key responsibilities of a Housing Assistant, especially around tenancy sustainment and rent collection. This will show that you're not just interested in the role but also understand its importance.
✨Showcase Your People Skills
As a Housing Assistant, you'll be dealing with residents regularly. Prepare examples of how you've effectively communicated or resolved conflicts in the past. Highlight your mediation and negotiation skills to demonstrate that you can handle challenging situations with empathy.
✨Demonstrate Your Organisational Skills
The role requires managing multiple priorities. Be ready to discuss how you prioritise tasks and manage your workload. You could even share a specific instance where you successfully juggled competing demands while still achieving your targets.
✨Align with Their Values
Joseph Rowntree Housing Trust values trust, care, and making a difference. Think about how your personal values align with theirs and be prepared to share examples of how you've embodied these principles in your previous roles. This will help you stand out as a candidate who truly fits their culture.
