Customer Access Adviser

Permanent, Full Time (35 hours per week) *Please note that we do not currently offer any Tier 2 sponsorship* About the role We are working to build and develop strong empowered communities without poverty or isolation, to ensure that everyone has a decent home in a good place and that everyone has a good living standard and prospects. The Customer Access Adviser has a key role in ensuring that customer focused services are delivered. You will provide a range of services and information which results in well managed homes and neighbourhoods, ensuring a proficient and equitable service for everyone who comes into contact with JRHT in line with internal policy and external regulatory controls. As main point of contact, youll co-ordinate specific aspects of the teams function for example, raising repair requests, handling queries in respect of repairs, housing and general tenancy matters, handling card or cheque payments, as well as carrying out the administrative functions related to those tasks. About you With knowledge of the work of a Housing Association and understanding the role of Social Housing, youll be able to understand and communicate complex housing information clearly and in a friendly, accessible manner. With experien…