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- Tasks: Manage customer service calls and coordinate engineer schedules to ensure top-notch service.
- Company: Join The Jordon Group, a tech-driven company focused on exceptional customer experiences in building systems.
- Benefits: Enjoy 20-25 days of annual leave, wellness programs, and flexible working options.
- Why this job: Be part of a supportive team that values your contributions and offers growth opportunities.
- Qualifications: 2+ years in a service desk role, strong communication skills, and a customer-focused mindset required.
- Other info: Office-based role in Oldham, with some weekend cover needed for extra pay.
The predicted salary is between 28800 - 43200 £ per year.
Service Controller (Customer Service Administrator) Monday-Friday 8.30-5pm Full time office based in Oldham, Manchester. The Jordon Group (Powered by Bellrock), we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of The Jordon Group (Powered by Bellrock), you’ll get everything you need to be your best at work – because our people are the heart of our business. And we’re all about helping them to shine. Our client is a well-established supplier of commercial refrigeration and air conditioning, across a wide range of sectors. We are looking for someone from a service desk background that understands the importance of outstanding customer experience and attention to detail. How will you be the change? We believe every role is essential to providing that peace of mind for our customers – whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way And as a Service Controller with Jordon, you’ll do it by… * ensuring all new calls are allocated to engineers in a timely manner. * will effectively plan engineer’s callouts to customers and ensure the work is allocated effectively. * continually communicate with customers should any problems arise on site. * monitoring and dealing with service call outs via the service desk email box. What does it take? If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Service Controller, you’ll need… * IT Literate (able to use Outlook and MS office suite of products). * able to provide a professional, friendly, can-do response when dealing with colleagues and customers. * a strong team player. * customer service focused. * a good communicator and have a good eye for attention to detail. * have strong experience in a service desk role (minimum 2 years ideally). Working arrangements In this role, the successful candidate would be required to work from the office based role located in Oldham Manchester. Full time hours 40 per week. Monday-Friday 8.30am to -5.00pm (Must be flexible to provide some cover 1 in 5 weekends which attracts a callout payment). What can we offer you? Upon joining Jordan Group, you can expect a comprehensive benefits package including: * Annual Leave – Upon joining the Company, a full time employee will be entitled to 20 days per annum excluding statutory bank holidays. One additional day of holiday is awarded for each completed years’ service at the next holiday year, to a maximum of 25 days. 1 additional day as a thank you (enjoy it, it’s on us). * Statutory Sick Pay. * Holiday purchase scheme of additional 5 days per year. * Salary exchange pension scheme. * Life cover. * Health Assured employee assistance and wellness program. * Enhanced maternity, paternity and adoption leave. * Salary sacrifice schemes: Cycle to work. * Progressive opportunities for personal development. * Refreshments provided. * Offers and discount scheme designed to save money on everyday shopping and essentials. * Healthcare Cashplan. * MotorSave Scheme. * Refer a friend. * Liftshare. * Virtual GP. * Free on-site parking. Helping you to shine We’ve always encouraged new and different perspectives – and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more. So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life. Ready to start shining? Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Jordon, we’re ready to welcome you. It’s a great place to be – the light, the energy, the solution. You. Apply today
Service Controller employer: The Jordon Group (E Jordon Refrigeration Ltd)
Contact Detail:
The Jordon Group (E Jordon Refrigeration Ltd) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller
✨Tip Number 1
Familiarize yourself with the specific technologies and systems used in commercial refrigeration and air conditioning. Understanding these will not only help you in the role but also show your potential employer that you're proactive and knowledgeable.
✨Tip Number 2
Highlight your experience in service desk roles during your conversations. Be ready to share specific examples of how you've effectively managed customer inquiries and resolved issues, as this aligns perfectly with the responsibilities of a Service Controller.
✨Tip Number 3
Demonstrate your communication skills by practicing clear and concise explanations of complex topics. This will be crucial when dealing with customers and engineers, ensuring everyone is on the same page.
✨Tip Number 4
Show your enthusiasm for teamwork and collaboration. Share instances where you've successfully worked with others to achieve a common goal, as being a strong team player is essential for this role.
We think you need these skills to ace Service Controller
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Service Controller position. Make sure you understand the key responsibilities and required skills, such as customer service focus and IT literacy.
Tailor Your CV: Customize your CV to highlight relevant experience in service desk roles. Emphasize your customer service skills, attention to detail, and any specific software proficiency that aligns with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to communicate effectively. Mention how your previous experiences make you a great fit for the role and how you can contribute to the team at Jordon Group.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Service Controller role.
How to prepare for a job interview at The Jordon Group (E Jordon Refrigeration Ltd)
✨Show Your Customer Service Skills
Since the role emphasizes outstanding customer experience, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in your previous service desk roles.
✨Demonstrate IT Literacy
Familiarize yourself with the MS Office suite and Outlook. You might be asked about your experience with these tools, so be ready to discuss how you've used them in past positions.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, as you may need to explain complex situations or solutions during the interview.
✨Emphasize Teamwork
As a strong team player, highlight your ability to collaborate with colleagues. Share examples of how you've worked effectively within a team to achieve common goals, especially in a service-oriented environment.
