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For Companies At a Glance
- Tasks: Serve delicious food and drinks while creating a welcoming atmosphere for guests.
- Company: Join the UK's largest pub operator with a vibrant and inclusive culture.
- Benefits: Enjoy 25% off food and drink, flexible hours, and discounts at gyms.
- Other info: Great opportunities for personal growth and a chance to thrive in a dynamic setting.
- Why this job: Be part of a fun team and enhance guest experiences in a lively environment.
- Qualifications: No experience needed, just a friendly attitude and teamwork spirit.
The predicted salary is between 20000 - 25000 £ per year.
Location - Grapes Hotel
About Us
Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues, including Slug & Lettuce, Be At One, and Popworld. We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.
The Opportunity
At Grapes Hotel, we are looking for Front of House Team Members who enjoy working as part of a team. We will provide all the training and support you need to build your skills. What’s most important is your ability to connect with the team and help create a positive experience for our guests.
- Help prepare and serve our delicious food and drinks at Grapes Hotel.
- Offer friendly recommendations to enhance the guest experience.
- Contribute to maintaining a clean and safe environment for guests and team members.
A little bit about us… Each pub has its own story, character, and loyal locals, but they all share the same welcoming spirit. Whether it’s top‑notch sports screenings, quiz nights, or DJs keeping the party going, there’s always something happening. At most of our pubs, you’ll find proper pub grub – with big, juicy burgers and classic fish and chips being firm favourites. And when it comes to pouring a cracking pint, we’ve got it nailed. We serve up real value, a great atmosphere, and a pub experience that’s worth every penny.
An elegant and fresh look has been given to The Grapes Hotel. The surroundings create a charming atmosphere, with a friendly team. We serve our guests a large range of wines, real ales, beers, spirits, cocktails, and a menu full of flavoursome classic dishes and home‑comfort favourites at great prices. The Grapes has large screens around the site for our guests to enjoy all the live football, which makes for an amazing atmosphere.
What's in it for you?
- Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
- Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers
- VIP entry to our Pubs and Bars
- Stonegate Hotel Discounts
- Flexible working
- Corporate Discounted Rates at David Lloyd and PureGym
- Discounted Dental Insurance
- Stream – Early access to your earned wages
If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Grapes Hotel directly.
Front of House Team Member employer: The Jolly Fisherman
Contact Detail:
The Jolly Fisherman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Member
✨Tip Number 1
Get to know the Grapes Hotel vibe! Before your interview, pop in for a drink or a bite. This way, you can chat with the team and get a feel for the atmosphere. Plus, it shows you're genuinely interested in being part of the crew!
✨Tip Number 2
Practice your people skills! As a Front of House Team Member, connecting with guests is key. Role-play with friends or family to nail down how you'd handle different situations, like recommending drinks or dealing with complaints.
✨Tip Number 3
Show off your teamwork spirit! During interviews, share examples of how you've worked well in a team before. Whether it's sports, school projects, or previous jobs, we want to see that you can contribute to our friendly environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can keep an eye on any updates or new opportunities that pop up at the Grapes Hotel and beyond!
We think you need these skills to ace Front of House Team Member
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our friendly team at Grapes Hotel.
Tailor Your Application: Make sure to tailor your application to the Front of House Team Member role. Highlight any relevant experience you have in hospitality or customer service, and mention how you can help create a positive experience for our guests.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Jolly Fisherman
✨Know the Venue
Before your interview, take some time to familiarise yourself with Grapes Hotel. Check out their menu, understand their vibe, and maybe even visit for a drink or a meal. This will help you speak confidently about how you can contribute to the team and enhance the guest experience.
✨Show Your Team Spirit
As a Front of House Team Member, teamwork is key. Be ready to share examples from your past experiences where you worked well in a team. Highlight how you contributed to a positive atmosphere and helped create memorable experiences for guests.
✨Emphasise Customer Service Skills
Stonegate Group values a friendly and welcoming environment. Prepare to discuss your approach to customer service. Think of specific instances where you went above and beyond for a guest, and be ready to explain how you would handle challenging situations with grace.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might ask about the training process, team dynamics, or how they celebrate successes within the team. It’s a great way to demonstrate your enthusiasm for joining Grapes Hotel.