At a Glance
- Tasks: Oversee daily pub operations, manage staff, and ensure customer satisfaction.
- Company: Vibrant pub with a friendly atmosphere and a focus on teamwork.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Join a fun environment where your ideas can shine!
- Why this job: Lead a dynamic team and create memorable experiences for customers.
- Qualifications: Experience in hospitality and strong leadership skills.
The predicted salary is between 24995 - 30549 £ per year.
PURPOSE OF JOB
As a Supervisor of a pub, your primary role is to oversee the day-to-day operations and ensure the smooth functioning of the establishment.
You will be responsible for managing the staff, maintaining high service standards, and ensuring customer satisfaction.
RESPONSIBILITIES
- Staff
Management: Supervise and coordinate the work of the pub staff, including bartenders, servers, and kitchen staff.
This involves the training of new employees, assisting in scheduling shifts, and assigning tasks.
- Customer
Service: Provide excellent customer service and maintain a welcoming and friendly atmosphere in the pub.
Address customer concerns or complaints promptly and ensure a positive experience for everyone.
- Operational
Efficiency: Monitor pub operations to ensure efficiency and adherence to established policies and procedures.
This includes managing inventory, ordering supplies, and maintaining equipment in good working order.
- Quality
Control: Ensure that all food and beverages served meet quality standards and are prepared according to recipes and guidelines.
Conduct regular inspections to maintain cleanliness, hygiene, and safety standards.
- Sales and
- Revenue
Generation: Work closely with the management team to implement strategies for increasing sales and revenue.
This involves promoting special offers, organizing events or promotions, and upselling menu items.
- Training and
Development: Provide ongoing training and coaching to staff members to enhance their skills and knowledge.
Foster a positive work environment and encourage teamwork and professional growth.
- Compliance: Ensure compliance with all applicable laws, regulations, and licensing requirements.
This includes overseeing responsible alcohol service, maintaining records, and implementing health and safety protocols.
- Financial
Management: Monitor and manage pub finances, including cash handling, budgeting, and tracking expenses.
Prepare reports on sales, profitability, and other performance indicators.
- Marketing and
Promotion: Collaborate with the marketing team to develop and execute marketing strategies to attract new customers and retain existing ones.
Utilize social media platforms and other advertising channels to promote the pub's offerings.
- Security and
Safety: Maintain a safe and secure environment for staff and customers.
Implement security measures, such as surveillance systems and staff training on emergency procedures.
Compensation: To be discussed
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Supervisor employer: The Jolly Drover
As a Supervisor at our vibrant pub, you will thrive in a dynamic work environment that values teamwork and customer satisfaction. We offer competitive benefits, ongoing training opportunities, and a culture that encourages personal and professional growth, all while being part of a community-focused establishment that prides itself on delivering exceptional service. Join us to make a meaningful impact in a role that not only supports your career development but also fosters a fun and engaging atmosphere for both staff and patrons.
