At a Glance
- Tasks: Manage front-desk operations and assist with office administration.
- Company: Join a supportive school community dedicated to student welfare.
- Benefits: Competitive pay, term-time hours, and flexible working options.
- Other info: Opportunity for professional growth in a welcoming environment.
- Why this job: Be the friendly face of the school and make a positive impact.
- Qualifications: Experience in reception or similar roles with strong communication skills.
The predicted salary is between 24169 - 25674 £ per year.
Salary: United Learning Support Staff Pay Scale Group Band 2
Work Hours: 37.5 hours per week, Term Time Only plus 2 weeks 7:45 am – 4:15 pm
The Role
We are looking to appoint a highly motivated and experienced Receptionist for our Westcombe Park Site. As a member of the Administration Team, the successful candidate will act as the lead school Receptionist and assist in a wide range of duties within office administration and organisational processes. They will be the initial point of contact for parents, visitors and other stakeholders, serving as an ambassador for the school and embodying the value, vision and ethos in a professional and friendly manner.
Responsibilities include:
- Managing front‑desk operations and reception duties.
- Providing information and assistance to parents, visitors and stakeholders.
- Supporting office administration and organisational processes.
- Representing the school’s values, vision and ethos at all times.
Requirements
Applicants must have:
- Experience as a receptionist or similar role.
- Excellent communication and organisational skills.
- Ability to maintain a professional, friendly, and welcoming environment.
- Strong commitment to safeguarding and promoting the welfare of children and young people.
- Successful DBS and safeguarding checks required prior to appointment.
We always appoint on merit and are open to discussing flexible working options.
Contact: hrqueries-sel@unitedlearning.org.uk
Receptionist employer: The John Roan School
United Learning is an exceptional employer that prioritises the well-being and professional growth of its staff. With a supportive work culture, flexible working options, and a commitment to safeguarding, employees at the Westcombe Park Site can thrive in a welcoming environment while making a meaningful impact on the lives of students and their families.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The John Roan School. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The John Roan School before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The John Roan School:Your cover letter is your chance to shine! Tell us why you want to work at The John Roan School specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The John Roan School!
How to prepare for a job interview at The John Roan School
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
