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For Companies At a Glance
- Tasks: Assist customers with scheduling vehicle services and repairs while ensuring satisfaction.
- Company: Join John Clark Specialist Cars VW Aberdeen, a leader in the automotive industry.
- Benefits: Enjoy competitive salary, bonuses, 30 days holiday, and exclusive employee discounts.
- Why this job: Be part of a dynamic team, receive top-notch training, and grow your career.
- Qualifications: No experience needed; just a positive attitude and great communication skills.
- Other info: Full training provided, with opportunities for career development and high earning potential.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Trainee Service Advisor
Are you good with people and have a \’can do\’ attitude? This could be the opportunity for you! John Clark BYD/Nissan Aberdeen are seeking a pro-active, customer focused Trainee Service Advisor, who will be part of a team of Service Advisors and be responsible for providing a proactive service to customers requesting to schedule their vehicles in for a service, maintenance or repair work.
Responsibilities
- Liaise with all relevant personnel to ensure complete customer satisfaction
- Maximise workshop profit opportunities
- Achieve the customer satisfaction objectives and to ensure that the customer is dealt with professionally adhering to the manufacturer standards and dealership procedures
- Welcome all customers at the service reception in a warm, professional manner, and meet all their needs
- Agree service and repair instructions and book vehicle in to the workshop
Qualifications / Skills You Will Require
- Confident relationship builder with customers at all levels
- Ability to influence and advise customers on minor technical issues
- Deliver first class service to achieve company objectives and targets
- Self-motivated, articulate and professional
Full training will be given however a background in delivering excellent service and a confidence for speaking to customers is favourable.
In return for your hard work and dedication, you have the opportunity to earn an excellent salary, plus lots of fantastic benefits.
Benefits
- Preferential rates on vehicle parts purchases and servicing.
- Industry leading discounted Employee Car Scheme
- 30 Day Holiday
- Award winning In-house and manufacturer training
- Cycle to work scheme
- State of the artsdealership standards
- High earning potential through commission or bonus
- Some roles offer company car
- Life assurance
- Group contributory pension scheme
- Careers development opportunities
If this sounds like you and you would love to be part of John Clark Motor Group then pleaseAPPLY now with an up to date copy of your CV. We look forward to hearing from you soon.
Please note we can only accept applications from candidates who are eligible to work in the UK without Sponsorship. Verification of your Right to Work in the UK should be included with your application
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Trainee Service Advisor employer: The John Clark Motor Group
Contact Detail:
The John Clark Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Service Advisor
✨Tip Number 1
Show your enthusiasm for customer service during the interview. Share specific examples of how you've successfully interacted with customers in the past, as this role heavily relies on building relationships.
✨Tip Number 2
Familiarise yourself with the automotive industry and basic vehicle maintenance concepts. This knowledge will help you communicate effectively with customers and demonstrate your commitment to the role.
✨Tip Number 3
Practice your communication skills. Since you'll be liaising with customers and team members, being articulate and confident will set you apart from other candidates.
✨Tip Number 4
Research John Clark Specialist Cars VW Aberdeen and their values. Understanding their approach to customer service will allow you to align your answers with their expectations during the interview.
We think you need these skills to ace Trainee Service Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Trainee Service Advisor position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your customer service experience and any previous roles where you've demonstrated a proactive attitude.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at John Clark Specialist Cars VW Aberdeen and how you can contribute to their team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The John Clark Motor Group
✨Show Your People Skills
As a Trainee Service Advisor, you'll be dealing with customers daily. Make sure to highlight your ability to build relationships and communicate effectively during the interview. Share examples of how you've successfully interacted with customers in the past.
✨Demonstrate a 'Can Do' Attitude
The job requires a proactive approach, so it's essential to convey your enthusiasm and willingness to tackle challenges. Be prepared to discuss situations where you've gone above and beyond to meet customer needs or solve problems.
✨Familiarise Yourself with the Role
Research the responsibilities of a Service Advisor and understand the key requirements of the position. This will help you answer questions confidently and show that you're genuinely interested in the role and the company.
✨Prepare for Technical Questions
While full training will be provided, having a basic understanding of vehicle servicing and maintenance can set you apart. Brush up on common technical issues and be ready to discuss how you would advise customers on these matters.
