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- Tasks: Deliver exceptional customer service and coordinate vehicle servicing efficiently.
- Company: Join the dynamic team at John Clark Motor Group, a leader in customer care.
- Benefits: OTE £36k uncapped, 6 weeks holiday, and exclusive discounts.
- Why this job: Make a real impact by enhancing customer experiences in a fast-paced environment.
- Qualifications: Experience in customer-facing roles and strong communication skills.
- Other info: Enjoy career development opportunities and comprehensive support for your well-being.
The predicted salary is between 28800 - 43200 £ per year.
Drive Exceptional Service: Are you passionate about delivering outstanding customer experiences? Do you thrive in a dynamic, high-paced environment where your positive attitude and professionalism truly shine? Then your next opportunity is waiting at John Clark Motor Group. We’re on the hunt for a highly motivated and customer-focused Service Advisor to join our busy, talented, and driven team at Pentland Land Rover in Edinburgh. This isn’t just a job; it’s a critical customer-focused role at the heart of our operations, demanding the highest levels of professionalism and care. At John Clark, our core values of passion, enterprising, and absolute integrity aren’t just words – they’re how we operate.
As a Service Advisor, you’ll be empowered to embody these values, build lasting relationships with our customers, and ensure every visit is a seamless and positive experience.
What You’ll Be Driving Towards:
- Customer Care: Evaluating customer needs for servicing or repair requirements, ensuring alignment with our comprehensive Vehicle Health Checks.
- Clear Communication: Keeping customers fully informed on all applicable costs and the progress of their repairs in a timely manner, expertly handling any queries.
- Seamless Coordination: Liaising effectively with our workshop colleagues to ensure vehicles move efficiently through the service process.
- Exceeding Expectations: Delivering exceptional customer service to achieve set satisfaction objectives, always adhering to manufacturer standards and dealership procedures.
- Operational Excellence: Maintaining accurate customer details for an up-to-date database and possessing up-to-date knowledge on additional products and services.
- Compliance & Quality: Working in line with all service and warranty policies for both the John Clark Group and our manufacturer partners.
What You’ll Bring to the Table:
- Customer Service Excellence: Previous experience in a customer-facing role is highly preferable, with a natural ability to deliver first-class service to achieve company and manufacturer objectives.
- Self-Motivation: A proactive approach and proven experience in achieving targets.
- Confident Communication: Professional and clear communication skills that build trust and rapport.
- A Positive Drive: Confidence, motivation, and a commitment to providing the highest level of customer satisfaction.
Your John Clark Rewards Package:
- Generous Leave: 6 weeks of holiday (30 days per year, full-time) increasing with your length of service.
- Exceptional Earnings: Additional earning potential through our bonus scheme.
- Invested in You: Award-winning in-house and manufacturer training, plus clear career development opportunities.
- Exclusive Discounts: Access to our Colleague car purchase schemes, preferential rates on vehicle parts purchases and servicing, and an industry-leading employee discount platform for a wide range of high street & online providers.
- Financial Security: A group contributory pension scheme, life assurance, and preferential rates on borrowing and saving schemes.
- Comprehensive Support: Employee support available from trained specialists, 24/7/365, for emotional, mental, and legal requirements.
- Added Perks: Colleague uniform provided, dealership events, and our Cycle to Work scheme.
So… What Happens Next? Like the sound of this position? Apply online and our Recruitment Team will carefully review your CV and provide an update. Please note we can only accept applications from candidates who are eligible to work in the UK without Sponsorship. Verification of your Right to Work in the UK will be required upon application.
Benefits: OTE £36k uncapped. Fantastic Benefit Package, plus lots more.
Service Advisor employer: The John Clark Motor Group
Contact Detail:
The John Clark Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company inside out! Research Pentland Land Rover and John Clark Motor Group. Understand their values, services, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, clear and confident communication is key. Role-play with a friend or family member to get comfortable discussing customer needs and handling queries. The more you practice, the more natural it will feel!
✨Tip Number 3
Show off your customer service experience! Think of specific examples where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your commitment to exceptional service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about the role. Don’t forget to follow up if you haven’t heard back after a week or so!
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through. We want to see that you’re genuinely excited about delivering outstanding experiences and embodying our core values.
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles. We love seeing how you've gone above and beyond in previous jobs, so don’t hold back on those examples!
Be Clear and Concise: In your cover letter, keep it straightforward. Clearly communicate why you’re the perfect fit for the Service Advisor role and how your skills align with what we’re looking for. We appreciate clarity!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Pentland Land Rover.
How to prepare for a job interview at The John Clark Motor Group
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think of specific examples where you've gone above and beyond for a customer, as this role is all about delivering exceptional service.
✨Communicate Clearly
Practice how you'll explain complex information simply and clearly. Since you'll be keeping customers informed about costs and repairs, being able to communicate effectively is key. Role-play with a friend if you can!
✨Show Your Passion
Let your enthusiasm for the role shine through. Talk about why you love working in customer service and how you embody the values of passion, integrity, and enterprising spirit that John Clark Motor Group stands for.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows you're genuinely interested in the role and the company. You might ask about their training programmes or how they measure customer satisfaction.
