Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and coordinate vehicle servicing efficiently.
- Company: Join John Clark Motor Group, a leader in automotive service with strong core values.
- Benefits: Enjoy 6 weeks holiday, bonus potential, exclusive discounts, and comprehensive support.
- Why this job: Be part of a dynamic team that values passion, integrity, and customer satisfaction.
- Qualifications: Previous customer service experience and excellent communication skills are preferred.
- Other info: Opportunities for career development and award-winning training await you.
The predicted salary is between 30000 - 42000 £ per year.
Drive Exceptional Service: Service Advisor at John Clark Audi Dundee
Are you passionate about delivering outstanding customer experiences? Do you thrive in a dynamic, high-paced environment where your positive attitude and professionalism truly shine?
Then your next opportunity is waiting at John Clark Motor Group. We\’re on the hunt for a highly motivated and customer-focused Service Advisor to join our busy, talented, and driven team at John Clark Audi in Dundee.
This isn\’t just a job; it\’s a critical customer-focused role at the heart of our operations, demanding the highest levels of professionalism and care. At John Clark, our core values of passion, enterprising, and absolute integrity aren\’t just words – they\’re how we operate. As a Service Advisor, you\’ll be empowered to embody these values, build lasting relationships with our customers, and ensure every visit is a seamless and positive experience.
What You\’ll Be Driving Towards:
As our Service Advisor, you\’ll be instrumental in:
-
Customer Care: Evaluating customer needs for servicing or repair requirements, ensuring alignment with our comprehensive Vehicle Health Checks.
-
Clear Communication: Keeping customers fully informed on all applicable costs and the progress of their repairs in a timely manner, expertly handling any queries.
-
Seamless Coordination: Liaising effectively with our workshop colleagues to ensure vehicles move efficiently through the service process.
-
Exceeding Expectations: Delivering exceptional customer service to achieve set satisfaction objectives, always adhering to manufacturer standards and dealership procedures.
-
Operational Excellence: Maintaining accurate customer details for an up-to-date database and possessing up-to-date knowledge on additional products and services.
-
Compliance & Quality: Working in line with all service and warranty policies for both the John Clark Group and our manufacturer partners.
What You\’ll Bring to the Table:
We\’re looking for a service champion with:
-
Customer Service Excellence: Previous experience in a customer-facing role is highly preferable, with a natural ability to deliver first-class service to achieve company and manufacturer objectives.
-
Self-Motivation: A proactive approach and proven experience in achieving targets.
-
Confident Communication: Professional and clear communication skills that build trust and rapport.
-
A Positive Drive: Confidence, motivation, and a commitment to providing the highest level of customer satisfaction.
Your John Clark Rewards Package:
We believe in rewarding hard work and dedication. Join us, and you\’ll benefit from:
-
Generous Leave: 6 weeks of holiday (30 days per year, full-time) increasing with your length of service.
-
Exceptional Earnings: Additional earning potential through our bonus scheme.
-
Invested in You: Award-winning in-house and manufacturer training, plus clear career development opportunities (click here for more info on our team stories).
-
Exclusive Discounts: Access to our Colleague car purchase schemes, preferential rates on vehicle parts purchases and servicing, and an industry-leading employee discount platform for a wide range of high street & online providers.
-
Financial Security: A group contributory pension scheme, life assurance, and preferential rates on borrowing and saving schemes.
-
Comprehensive Support: Employee support available from trained specialists, 24/7/365, for emotional, mental, and legal requirements.
-
Added Perks: Colleague uniform provided, dealership events, and our Cycle to Work scheme.
So… What Happens Next?
Like the sound of this position? Apply online and our Recruitment Team will carefully review your CV and provide an update.
Please note we can only accept applications from candidates who are eligible to work in the UK without Sponsorship. Verification of your Right to Work in the UK will be required upon application.
Benefits: OTE up to £36k, plus brilliant benefits
#J-18808-Ljbffr
Service Advisor employer: The John Clark Motor Group
Contact Detail:
The John Clark Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the core values of John Clark Motor Group, such as passion and integrity. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Research common customer service scenarios specific to the automotive industry. Being prepared with examples of how you've handled similar situations can showcase your experience and problem-solving skills effectively.
✨Tip Number 3
Network with current or former employees of Pentland Land Rover Dundee. They can provide insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare to discuss your self-motivation and target achievement in detail. Think of specific instances where you exceeded expectations in a customer-facing role, as this aligns perfectly with what they are looking for in a Service Advisor.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Service Advisor position. Tailor your application to highlight how your experience aligns with their expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly showcases your customer service experience. Use specific examples that demonstrate your ability to deliver exceptional service and communicate effectively.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and how you embody the core values of the company. Mention your proactive approach and any relevant achievements that showcase your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for a Service Advisor.
How to prepare for a job interview at The John Clark Motor Group
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to deliver exceptional customer service is crucial. Prepare examples from your previous roles where you went above and beyond for customers, demonstrating your commitment to their satisfaction.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, especially when discussing complex topics like vehicle repairs or costs. This will help build trust with the interviewers.
✨Demonstrate Your Proactive Approach
Highlight instances where you've taken initiative in past roles. Whether it was resolving a customer issue or improving a process, showing that you're self-motivated and proactive will resonate well with the interviewers.
✨Align with Company Values
Familiarise yourself with John Clark Motor Group's core values: passion, enterprising, and absolute integrity. Be prepared to discuss how these values align with your own work ethic and how you can embody them as a Service Advisor.