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- Tasks: Assist customers with parts requests and ensure top-notch service.
- Company: Join the John Clark Motor Group, a leading family-owned dealership in Scotland.
- Benefits: Enjoy competitive salary, discounts, 30 days holiday, and career development.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Experience in a parts department and strong communication skills required.
- Other info: Great training opportunities and a supportive work environment await you.
The predicted salary is between 30000 - 42000 £ per year.
Competitive salary, bonus plus fantastic benefits.
Are you good with people and have a can do attitude? This could be the opportunity for you! Pentland Land Rover Edinburgh West are seeking a pro‑active, customer focused, qualified Parts Advisor, who will be part of a team of Parts Advisors and be responsible for providing a proactive service to customers requesting to schedule their vehicles in for a service, maintenance or repair work.
Key Job Requirements as Parts Advisor:
- Accurately identify customer parts requirements
- Maintain an up to date knowledge of new or update parts
- Remain aware of seasonal requirements and of parts needed in the event of a recall or special offer in the Parts Department
- Maintain parts stock and stock records
- Ensure all incoming deliveries are checked and placed in the correct bins and any discrepancies reported to the Parts Manager
- Ensure that a receipt, payment or authorised signature is obtained for all parts stock issued
- Assist the Parts Manager in all aspects of stocktaking
- Process parts orders efficiently
- Ensure the highest level of customer satisfaction
- Contribute to departmental compliance with company policies and industry guidelines
Skills You Will Require as Parts Advisor:
- Commitment to delivering customer excellence
- Focused, self‑motivated
- Professional with excellent communication skills
Parts Advisor required experience:
- Previous experience of working within the parts department of a main dealership is essential
- Core skills in computing are essential, including web systems, email and use of excel
- Experience with Pinnacle would be desirable but not essential
In return for your hard work and dedication, you have the opportunity to earn an excellent salary, plus lots of fantastic benefits.
Benefits:
- Preferential rates on vehicle parts purchases and servicing
- Industry leading discounted Employee Car Scheme
- 30 Day Holiday
- Award winning In‑house and manufacturer training
- Cycle to work scheme
- State of the arts dealership standards
- High earning potential through commission or bonus
- Some roles offer company car
- Life assurance
- Group contributory pension scheme
- Careers development opportunities
If this sounds like you and you would love to be part of John Clark Motor Group then please APPLY now with an up to date copy of your CV. We look forward to hearing from you soon.
The John Clark Motor Group is a name synonymous with outstanding customer service, we are Scotland’s 2nd largest independently family owned motor dealer. We proudly represent a number of inspirational brands, and have been trading for over 40 years, specializing in the sale of new and used vehicles from our 36 businesses across the East coast of Scotland. We strongly believe in investing in our people and provide specialist training and development opportunities to help our employees progress their future and careers. In addition to dedicated in‑house training, we offer the chance to work with exceptional brands and products, in a dynamic environment where we continue to work together as a family.
Please note we can only accept applications from candidates who are eligible to work in the UK without Sponsorship. Verification of your Right to Work in the UK should be included with your application.
Parts Advisor employer: The John Clark Motor Group
Contact Detail:
The John Clark Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Pentland Land Rover Edinburgh West. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience aligns with the Parts Advisor role. The more comfortable you are, the better you'll come across during the actual interview.
✨Tip Number 3
Show off your people skills! As a Parts Advisor, you'll be dealing with customers all day. Be ready to share examples of how you've provided excellent customer service in the past. This will demonstrate that you have the right attitude for the job.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Parts Advisor role. Highlight your previous experience in a parts department and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Customer Skills: Since this role is all about customer service, don’t forget to showcase your communication skills and your commitment to delivering customer excellence. We love candidates who can connect with people and make their day better!
Be Proactive in Your Application: We’re looking for a proactive attitude, so let that shine through in your application. Mention any instances where you’ve gone above and beyond in previous roles. Show us you’re ready to jump in and make a difference!
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your CV and cover letter right away. We can’t wait to hear from you!
How to prepare for a job interview at The John Clark Motor Group
✨Know Your Parts
Before the interview, brush up on your knowledge of vehicle parts and their functions. Familiarise yourself with common parts requests and seasonal requirements, as this will show your proactive approach and commitment to customer excellence.
✨Showcase Your Communication Skills
As a Parts Advisor, excellent communication is key. Prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved issues or provided exceptional service, and be ready to share these stories.
✨Demonstrate Your Team Spirit
Since you'll be part of a team, it's important to convey your ability to work collaboratively. Share experiences where you contributed to a team goal or supported colleagues, highlighting your self-motivation and focus on achieving results together.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities available or how the team collaborates during busy periods. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.
