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For Companies At a Glance
- Tasks: Answer service calls, book appointments, and ensure customer satisfaction.
- Company: Leading automotive service company with a dynamic team in Dunfermline.
- Benefits: Competitive salary, discounted Employee Car Scheme, and career development opportunities.
- Why this job: Join us to make a difference and grow your career in a vibrant environment.
- Qualifications: Customer-focused with excellent communication skills.
The predicted salary is between 30000 - 42000 £ per year.
A leading automotive service company located in Dunfermline is looking for a Contact Centre Advisor. In this role, you will answer service calls, book appointments, and ensure customer satisfaction while being a part of a dynamic team.
The ideal candidate will be customer-focused with excellent communication skills.
The company offers competitive salary and various benefits, including a discounted Employee Car Scheme and career development opportunities.
Join us to make a difference and grow within the organization.
Automotive Service Advisor – Dynamic Contact Centre in Dunfermline employer: The John Clark Motor Group
Contact Detail:
The John Clark Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Advisor – Dynamic Contact Centre in Dunfermline
✨Tip Number 1
Get to know the company! Research their values and services so you can show off your knowledge during the interview. It’ll help you stand out as someone who’s genuinely interested in being part of their dynamic team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing with a friend or family member. This will help you feel more confident when answering service calls and booking appointments.
✨Tip Number 3
Show your customer focus! Think of examples from your past experiences where you’ve gone above and beyond for a customer. Sharing these stories will demonstrate that you’re the perfect fit for ensuring customer satisfaction.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you’re serious about joining our team and making a difference in the automotive service industry.
We think you need these skills to ace Automotive Service Advisor – Dynamic Contact Centre in Dunfermline
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to ensure customer satisfaction, as that's key for the role!
Communicate Clearly: Since excellent communication skills are a must, use clear and concise language in your written application. We appreciate straightforwardness, so avoid jargon and keep it simple.
Tailor Your Application: Take a moment to customise your application for this specific role. Mention why you're excited about working in a dynamic contact centre and how your skills align with our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The John Clark Motor Group
✨Know the Company Inside Out
Before your interview, do some research on the automotive service company. Understand their values, services, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their dynamic team.
✨Showcase Your Customer Service Skills
As a Contact Centre Advisor, customer satisfaction is key. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Highlight your communication skills and how you can contribute to maintaining high customer satisfaction levels.
✨Practice Common Interview Questions
Anticipate questions related to the role, such as how you would handle a difficult customer or manage multiple calls. Practising your responses will help you feel more confident and articulate during the interview. Remember, clarity and confidence go a long way!
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or the Employee Car Scheme. This shows that you’re not just interested in the job, but also in how you can grow within the organisation.
