Job title: Racing Office Executive & Owners and Trainers Liaison
Based at: Haydock Park Racecourse
Contract type: Permanent
Hours: 28 hours per week across 4 days.
About the role
We have a fantastic opportunity for a for a Racing Office Executive to act as the main point of contact for all Owners & Trainers for Haydock Park Racecourse, ensuring strong relationships are built and maintained with Owners, Trainers, Industry Representatives and facility sponsors, and that they receive a high level of service at all times.
About The Jockey Club
The Jockey Club stages thrilling sporting occasions and live events nationwide including The Grand National, The Cheltenham Festival & The Derby. Owning & operating 15 courses, millions of people every year enjoy the special experiences we offer through racing, music, food and entertainment on racedays and beyond.
As the largest commercial group in British racing, we are guided by our mission to act for the long term good of the sport. Every penny we make goes back into racing to promote excellence within Britain’s second biggest spectator sport. Our people are what makes this possible
At The Jockey Club people are at the heart of what we do and drive our success. We are inclusive and actively seek to attract people with unique backgrounds and perspectives. Diverse, collaborative teams are pivotal to our success and support the potential and growth of all our people.
The Racing Office Executive & Owners & Trainers Liaison will
- Act as Owners & Trainers liaison for Haydock Park Racecourse.
- Create and distribute pre-raceday information e-mails and declaration stages to Owners for each race meeting.
- Manage and control the badge collection and facilities for Owners & Trainers on racedays at Haydock Park Racecourse, ensuring an impeccable standard of service at all times.
- Oversee the smooth running of the Owners & Trainers Desk and Winning connections/Twin Oaks, ensuring staffing levels are appropriate and a high level of service is maintained.
- In conjunction with members of the wider team, manage the relationship with the Racehorse Owners Association (ROA)and other industry bodies as appropriate.
- Act as an ambassador for Haydock Park, providing a visible, professional and welcoming point of contact for Owners, Trainers, their representatives and other racing stakeholders on racedays and at relevant external events.
- Prepare, manage and monitor the relevant Owners & Trainers and racing administration budgets, approving expenditure within delegated authority, maintaining accurate forecasts and reporting material variances, risks and opportunities.
- Work closely in partnership with the Customer Relations Team in organising the production of raceday badges for Owners & Trainers and arrange coloured badges for Group One races.
- Work with colleagues across the Northwest Region and wider company to ensure consistency in plans and the approach with Owners & Trainers, ensuring that best practice is shared to the ultimate benefit of the Owners & Trainers’ experience across the courses.
- Organise all Haydock Park Chairman & Committee Luncheons / Dinners as required.
- Manage all Owners & Trainers’ complaints and enquiries, ensuring they are responded to accordingly and in a timely manner.
- Review and approve all charity requests where appropriate, co-ordinating and distributing vouchers as required.
- Support the racecourse team with ad-hoc general admin duties that may arise.
- Diarise regular meetings for colleagues and teams.
- Comply with all Health & Safety regulations, safe working practices, the Company’s Health & Safety Policy and Procedures, HSMS, management instructions, and relevant risk assessments and mandatory training for the role.
About you.
- Highly organised and process driven
- Excellent communication skills (written & verbal)
- Excellent telephone manner
- Previous experience in an office environment with strong administrative skills and the ability to multitask.
- Computer Savvy with experience using Microsoft Word / Excel / Outlook.
- Proactive approach to work capable to work alone and as part of a team.
- Strong attention to detail.
What we offer in return
- All colleagues can go along to any of our race day or music events free of charge – along with 3 friends or family with our TeamPass Ticket scheme.
- An award-winning pension scheme provider with a generous employer contribution
- A healthcare cash back plan enabling you to claim money back on health & wellbeing services.
- 25 days annual leave
- A whole host of other benefits including free eyecare vouchers, a ride to work cycle scheme & discounts across varying retailers & services.
If you think you have everything we’re looking for and more, then we’d love to hear from you. Don’t hang around, our closing date for this vacancy is 14th October but we reserve the right to bring this forward if we have many applications.
This role may be subject to a criminal record check, standard or enhanced DBS check or BHA Suitability Check. By applying you confirm that you are happy for these checks to be carried out.
Racing Office Executive & Owners and Trainers Liaison employer: The Jockey Club
The Jockey Club is an exceptional employer, offering a vibrant work culture where customer service excellence is at the forefront. Located at Newmarket Racecourses, employees enjoy unique benefits such as free access to race days and music events, a generous pension scheme, and extensive learning opportunities, all while being part of a diverse team dedicated to creating unforgettable experiences for racegoers and stakeholders alike.
