At a Glance
- Tasks: Support the smooth running of operations at Newmarket Racecourse and coordinate exciting events.
- Company: Join The Jockey Club, the largest commercial group in British racing, known for thrilling events.
- Benefits: Enjoy free race day tickets, a generous pension scheme, and 25 days annual leave.
- Other info: Flexible hours with opportunities for career growth and development.
- Why this job: Be part of an inclusive team that promotes excellence in Britain's second biggest spectator sport.
- Qualifications: Experience in operations or venue management, strong communication skills, and attention to detail.
The predicted salary is between 24300 - 29700 £ per year.
Based at: Newmarket Racecourses with travel to other racecourses.
About the role
We’re offering a fantastic opportunity for an Operations Executive to support the smooth running of the Newmarket Racecourse Operations team by planning and coordinating activities, providing administrative and practical support, and ensuring robust processes are in place and followed.
About The Jockey Club
The Jockey Club stages thrilling sporting occasions and live events nationwide including The Grand National, The Cheltenham Festival & The Derby.
Owning & operating 15 courses, millions of people every year enjoy the special experiences we offer through racing, music, food, and entertainment on racedays and beyond.
As the largest commercial group in British racing, we are guided by our mission to act for the long term good of the sport.
Every penny we make goes back into racing to promote excellence within Britain’s second biggest spectator sport.
Our people are what makes this possible
At The Jockey Club people are at the heart of what we do and drive our success.
We are inclusive and actively seek to attract people with unique backgrounds and perspectives.
Diverse, collaborative teams are pivotal to our success and support the potential and growth of all our people.
- The Operations Executive will
- Provide administrative support to help the operations department run efficiently maintaining operational records, schedules, checklists and documentation and assisting with preparing operational plans, briefing materials and meeting papers.
- Manage allocated budget lines, create purchase orders and raise final invoices, verifying the figures.
- Coordinate and prepare agendas, presentations and minutes for all meetings.
- Keep all operations files accurate, secure and up to date.
- Maintain action trackers and follow up on outstanding tasks.
- Help prepare reports, SAG meeting presentations and operational updates.
- Coordinate the administration of accreditation and licences.
- Support delivery of the Highways Traffic Management plan and communicate with local residents throughout the racing season.
- Assist with routine site inspections and operational readiness checks.
- Help coordinate signage, equipment, supplies and other operational resources.
- Support site presentation and operational preparations for racedays and events.
- Help coordinate event logistics, staff information and contractor arrangements.
- Work with the team to manage the facilities helpdesk, maintenance job list and work schedules.
- Assist with managing on-site partners, concessions, contractors and taxi companies.
- Provide administrative support during events and assist with post-event reporting.
- Maintain accurate information in approved operational management systems.
- Assist with maintaining incident records, handling facilities requests and tracking actions.
- Act as the main point of contact for the accreditation system, ensuring users understand and use it correctly, and supporting its development as business needs evolve.
- Meet and correspond with clients and contractors, collect and check their RAMS, conduct inductions and manage the associated paperwork.
- Help the Health, Safety and Security Managers ensure health and safety practices and procedures are consistently followed.
- Act as the point of contact for the Learning Management System and regional Training Matrix ensuring all team members have completed their required training and remain up to date.
About you
- Experience within operations, venue management, hospitality, leisure, sport or similar operational environment.
- Experience of facilities and estate management.
- Confident communicator with problem solving abilities and comfortable interacting with a varied range of stakeholders.
- Committed to maintaining a high standard of safety and operational excellence.
- Technically savvy comfortable using Microsoft Office suite.
- Highly organised with an outstanding attention to detail
- Hold or working towards IOSH Managing Safely Qualification.
- Hold a full UK Driving License.
- Requirements to work evenings and weekends to support racing and events.
What we offer in return
- All colleagues can go along to any of our race day or music events free of charge – along with 3 friends or family with our Team Pass Ticket scheme.
- An award-winning pension scheme provider with a generous employer contribution
- A healthcare cash back plan enabling you to claim money back on health & wellbeing services.
- 25 days annual leave
- Access to a suite of Learning & Development training resources from renowned providers
- A whole host of other benefits including free eyecare vouchers, a ride to work cycle scheme & discounts across varying retailers & services.
Our closing date for this vacancy is 21st November but we reserve the right to bring this forward if we have many applications.
This role may be subject to a criminal record check, standard or enhanced DBS check or BHA Suitability Check.
By applying you confirm that you are happy for these checks to be carried out.
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Operations Executive in Newmarket employer: The Jockey Club
The Jockey Club is an exceptional employer, offering a vibrant work culture where customer service excellence is at the forefront. Located at Newmarket Racecourses, employees enjoy unique benefits such as free access to race days and music events, a generous pension scheme, and extensive learning opportunities, all while being part of a diverse team dedicated to creating unforgettable experiences for racegoers and stakeholders alike.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Executive in Newmarket
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We think you need these skills to ace Operations Executive in Newmarket
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
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How to prepare for a job interview at The Jockey Club
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In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
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Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
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