Housing Officer in Newmarket

At Racing Homes, we’re proud to provide safe, affordable housing for people who work in or are retired from the horseracing industry. We are seeking a motivated and dedicated Housing Officer to join our team to cover a maternity absence. This is a key role within a small team where you’ll have real impact, helping us improve our services, support tenants, and keep everything running smoothly.

Responsibilities

• Deliver a first-class housing management service across our properties and estates.
• Manage tenancies, including allocations, sign-ups and tenancy sustainment.
• Carry out estate inspections, health and safety checks, and ensure communal areas are safe and well maintained.
• Support tenants in sustaining their homes, including providing advice on financial matters and signposting to welfare support services.
• Manage rent accounts, proactively tackling arrears, and dealing with service charge queries.
• Investigate and resolve anti-social behaviour and tenancy breaches, taking appropriate enforcement action where required.
• Work closely with colleagues, contractors, and partner agencies to ensure homes and estates are well managed.
• Engage tenants in shaping our housing services, supporting community activities, and encouraging feedback.

This role requires travel to our housing schemes in Newmarket, Malton, Middleham, Berkshire and Epsom, with flexibility to work some evenings and weekends.

About you

• At least 2 years’ experience in housing or property management.
• Knowledge of housing law, tenancy management, and landlord/tenant responsibilities.
• Strong communication and problem-solving skills.
• Experience in rent collection, arrears management, and service charges.
• The ability to manage ASB and tenancy breaches effectively.
• IT proficiency and accurate record-keeping skills.
• A proactive, people-focused mindset with a passion for quality housing.
• A full UK driving licence and access to a vehicle.
• It would also be desirable if you have a housing qualification, are a member of a professional body (CIH, ARLA, NHF).

How to apply & additional information

Please see the Job Description and Person Specification for full details about the role. For an informal chat about the role, contact us at 01638 560 763.

A friendly, supportive team where you can truly shape how things are done. Varied and meaningful work across beautiful rural and town-based properties. An environment where your work will be genuinely valued by tenants who take pride in their homes and communities. Flexibility, autonomy, and opportunities to grow professionally in a respected national charity. You will be offered a competitive salary, employer pension scheme, 25 days annual leave plus bank holidays, flexible working patterns to ensure a healthy work-life balance, life assurance, tickets to almost all race meetings at Jockey Club racecourses, twice-yearly two-day staff training and team building events along with a range of other employee wellbeing initiatives.

As a group, wellbeing is at the forefront of all we do at Racing Welfare. We aim to be a leading employer in the industry and make sure everyone has the opportunity to thrive.

We’d love to hear from you. Please apply with your CV and a short cover letter explaining why you’re a great fit. We welcome enquiries from everyone and value diversity in our workforce. The closing date for this role is 10th May 2026. We reserve the right to bring forward the closing date if we receive a large number of suitable applications.

Racing Welfare is committed to safeguarding and will always recruit all personnel in line with government guidelines, relevant legislation, and the Charity Commission's best practice guidance. This post is not exempt from the Rehabilitation of Offenders Act 1974. We only ask applicants to disclose convictions which are not yet spent under the Rehabilitation of Offenders Act 1974. Racing Welfare’s Safeguarding Statement of Intent can be found on our website.

Racing Welfare is an equal opportunities employer.