At a Glance
- Tasks: Deliver unforgettable raceday experiences and manage customer relationships.
- Company: Join The Jockey Club, the largest commercial group in British racing.
- Benefits: Free race day tickets, generous pension, healthcare cashback, and 25 days annual leave.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Be part of thrilling events and create memorable experiences for customers.
- Qualifications: Customer service experience and strong organisational skills required.
The predicted salary is between 18900 - 23100 £ per year.
Based at: Market Rasen Racecourse
Contract type: Permanent
Hours: 25 hours per week (Min of 4 office days)
About the role
We're looking for a customer-focused and proactive Customer Relations Executive to help deliver unforgettable raceday experiences. You'll take ownership of Annual Badge Holder relationships and ticketing operations while working closely with the wider team to ensure every racegoer and industry stakeholder receives first-class service and hospitality.
About The Jockey Club
The Jockey Club stages thrilling sporting occasions and live events nationwide including The Grand National, The Cheltenham Festival & The Derby. Owning & operating 15 courses, millions of people every year enjoy the special experiences we offer through racing, music, food and entertainment on racedays and beyond. As the largest commercial group in British racing, we are guided by our mission to act for the long term good of the sport. Every penny we make goes back into racing to promote excellence within Britain’s second biggest spectator sport. Our people are what makes this possible. At The Jockey Club, people are at the heart of what we do and drive our success. We are inclusive and actively seek to attract people with unique backgrounds and perspectives. Diverse, collaborative teams are pivotal to our success and support the potential and growth of all our people.
The Customer Relations Executive will:
- Take ownership of the Annual Badge Holder programme, building strong relationships with members and delivering an exceptional experience from enquiry to raceday.
- Lead the Owners & Trainers experience, ensuring Market Rasen Racecourse consistently achieves ROA Gold Standard and delivers first-class hospitality and service.
- Manage and optimise ticketing and raceday experiences, ensuring all products, packages and fixtures are accurately promoted and maintained.
- Be a visible presence on racedays, acting as a key point of contact for customers, owners, trainers and industry stakeholders.
- Handle customer enquiries and feedback professionally, resolving issues effectively and helping drive outstanding customer satisfaction scores.
- Support the planning and delivery of both racing and non-racing events, working closely with internal teams to ensure seamless execution.
- Play a key role in enhancing the customer journey by analysing feedback, supporting Visit England initiatives and identifying opportunities for continuous improvement.
- Provide administrative support across the racecourse, including community and charity initiatives, sponsorship activity, event preparation, and collaboration with marketing and operational teams.
About you
- Passionate about delivering exceptional customer service and memorable experiences.
- Previous administration and customer service experience in a fast-paced environment.
- Confident handling customer enquiries and resolving complaints professionally.
- Highly organised with excellent attention to detail.
- Friendly, approachable and able to build strong relationships with a variety of stakeholders.
- A proactive team player with a positive, can-do attitude.
- Able to use your own initiative and take ownership of tasks from start to finish.
What we offer in return
- All colleagues can go along to any of our race day or music events free of charge – along with 3 friends or family with our TeamPass Ticket scheme.
- An award-winning pension scheme provider with a generous employer contribution.
- A healthcare cash back plan enabling you to claim money back on health & wellbeing services.
- 25 days annual leave.
- Access to a suite of Learning & Development training resources from renowned providers.
- A whole host of other benefits including free eyecare vouchers, a ride to work cycle scheme & discounts across varying retailers & services.
If you think you have everything we’re looking for and more, then we’d love to hear from you. Don’t hang around, our closing date for this vacancy is 8th September but we reserve the right to bring this forward if we have many applications. This role may be subject to a criminal record check, standard or enhanced DBS check or BHA Suitability Check. By applying you confirm that you are happy for these checks to be carried out.
Customer Relations Executive in Market Rasen employer: The Jockey Club
The Jockey Club is an exceptional employer, offering a vibrant work culture where employees are at the heart of delivering unforgettable experiences at iconic events like The Grand National and The Derby. With a strong commitment to employee growth, we provide extensive training resources, generous benefits including a healthcare cash back plan and 25 days annual leave, and the unique opportunity to enjoy our events with friends and family through our TeamPass Ticket scheme. Join us in a collaborative environment that values diversity and fosters personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Executive in Market Rasen
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Jockey Club. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Jockey Club before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relations Executive in Market Rasen
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Jockey Club:Your cover letter is your chance to shine! Tell us why you want to work at The Jockey Club specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Jockey Club!
How to prepare for a job interview at The Jockey Club
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
