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- Tasks: Coordinate housing administration, manage repairs, and ensure compliance with safety standards.
- Company: Join Racing Homes, a supportive team dedicated to quality housing for the horseracing community.
- Benefits: Up to £27,000 salary, flexible working, 25 days leave, and race meeting tickets.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Experience in housing or property management, strong communication, and organisational skills.
- Other info: Opportunity for career growth and a focus on employee wellbeing.
The predicted salary is between 23000 - 27000 £ per year.
Best People; Housing Administrator – Racing Homes
Based; Head office, Newmarket.
Contract Type; Fixed term
Salary; Up to £27,000 (dependant of experience and relevant qualifications)
Housing Administrator– Racing Homes
At Racing Homes, we’re proud to provide safe, affordable housing for people who work in or are retired from the horseracing industry. We are committed to delivering excellent customer service and ensuring our homes meet the highest standards of safety, quality, and compliance.
We\’re looking for an organised and proactive Housing Administrator to join our small, friendly team. This is a key role providing comprehensive administrative support across our housing service, coordinating repairs and maintenance, assisting with letting our empty homes and ensuring full compliance with health and safety and statutory requirements.
You’ll have real impact, helping us improve our services, support tenants, and keep everything running smoothly, so no two days will be the same.
You’ll be a first point of contact for tenants, contractors and colleagues, ensuring efficient communication and a positive customer experience. Working closely with your colleagues you’ll help us to maintain excellent service delivery and uphold our compliance standards across our 165 homes.
What you\’ll be doing
- Coordinate day to day housing administration including lettings, tenancy updates, and customer enquiries.
- Administer and monitor repair and maintenance, raising works orders, liaising with contractors, processing invoices, and updating tenants.
- Assist with our empty homes from tenancy termination through to re-let.
- Support the delivery and monitoring of all compliance activities, including gas, electrical, fire, legionella, and asbestos safety checks.
- Maintain records and produce reports.
- Assist with income collection and rent administration.
- Contribute to a positive customer experience by supporting the housing team with engagement, communication, and service delivery.
This role requires travel to our housing schemes in Newmarket, with flexibility to work some evenings and weekends.
About you
Prior experience in housing, property management, or a similar administrative role is highly desirable, particularly with exposure to repairs, voids, and compliance processes.
However, we recognise that excellent candidates don’t always follow a single career path. If you can demonstrate strong transferable skills such as managing complex workloads, liaising with customers and suppliers, and maintaining accurate records we’d encourage you to apply.
You don’t need to know everything on day one, but the following will help:
- Experience in housing administration, repairs coordination or compliance monitoring.
- Knowledge of health and safety requirements for residential properties.
- Excellent organisational, communication, and IT skills.
- Ability to work independently and as part of a small collaborative team.
- Customer focused approach and commitment to continuous improvement
- A proactive, people-focused mindset with a passion for quality housing
- A full UK driving licence and access to a vehicle.
- A friendly, supportive team where you can truly shape how things are done.
- An environment where your work will be genuinely valued by tenants who take pride in their homes and communities.
- Flexibility, autonomy, and opportunities to grow professionally in a respected national charity.
You will be offered a competitive salary, employer pension scheme, 25 days annual leave (rising to 28 with long-service) plus bank holidays, flexible working patterns to ensure a healthy work-life balance, income protection insurance, life assurance, tickets to almost all race meetings at Jockey Club racecourses, twice-yearly two-day staff training and team building events along with a range of other employee wellbeing initiatives.
As a group, wellbeing is at the forefront of all we do. We aim to be a leading employer in the industry and make sure everyone at Racing Welfare has the opportunity to thrive.
We’d love to hear from you. Please apply with your CV and a short cover letter explaining why you’re a great fit.
Please see the Job Description and Person Specification for full details about the role. For an informal chat about the role, contact us at 01638 560 763.
We welcome enquiries from everyone and value diversity in our workforce. The closing date for this role is 22 February 2026. We reserve the right to bring forward the closing date if we receive a large number of suitable applications.
Racing Homes is committed to safeguarding and will always recruit all personnel in line with government guidelines, relevant legislation, and the Charity Commission\’s best practice guidance.
This post is not exempt from the Rehabilitation of Offenders Act 1974. We only ask applicants to disclose convictions which are not yet spent under the Rehabilitation of Offenders Act 1974
Racing Welfare’s Safeguarding Statement of Intent (applicable to Racing Homes) can be found on our website at: https://racingwelfare.co.uk/safeguarding/
Racing Welfare/ Racing Homes is an equal opportunities employer.
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Housing Administrator employer: The Jockey Club
Contact Detail:
The Jockey Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those connected to Racing Homes. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on housing administration, compliance processes, and customer service skills. Show us you’re not just a fit on paper but also in person.
✨Tip Number 3
Be proactive! If you see an opportunity to improve something in the housing process, mention it during your interview. We love candidates who think outside the box and are eager to contribute.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Racing Homes.
We think you need these skills to ace Housing Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in housing administration and compliance. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Racing Homes. Share your passion for quality housing and how you can contribute to our mission.
Show Off Your Organisational Skills: As a Housing Administrator, being organised is key. In your application, give examples of how you've successfully managed multiple tasks or projects. We love seeing that proactive mindset!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at The Jockey Club
✨Know Your Stuff
Before the interview, make sure you brush up on housing administration and compliance processes. Familiarise yourself with health and safety requirements relevant to residential properties, as this will show your understanding of the role and impress your interviewers.
✨Show Off Your Organisational Skills
Since the role requires strong organisational skills, prepare examples from your past experiences where you successfully managed multiple tasks or projects. This could be coordinating repairs or handling tenant enquiries – anything that highlights your ability to keep things running smoothly.
✨Be Customer-Focused
Racing Homes values a positive customer experience, so think about how you can demonstrate your commitment to excellent service. Prepare to discuss situations where you went above and beyond for customers or resolved issues effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how they measure success in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
