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- Tasks: Coordinate hospitality and events, ensuring exceptional customer experiences at race days.
- Company: Join The Jockey Club, the largest commercial group in British racing, hosting thrilling events nationwide.
- Benefits: Enjoy free access to events, a generous pension scheme, healthcare cashback, and 25 days annual leave.
- Why this job: Be part of a dynamic team that values diversity and offers growth opportunities in a fun environment.
- Qualifications: Experience in administration, client interaction, and event coordination is essential.
- Other info: Apply before 5th August; early applications may be prioritised.
The predicted salary is between 24000 - 36000 £ per year.
Job title: Hospitality & Events Coordinator
Based at: Market Rasen Racecourse.
Contract type: Permanent
Hours: 30hrs
About the role
We have a fantastic opportunity for a Hospitality & Events Co-ordinator to join our team at Market Rasen Racecourse to provide exceptional administration delivering race days and events to exceed our customers’ expectations.
About The Jockey Club
The Jockey Club stages thrilling sporting occasions and live events nationwide including The Grand National, The Cheltenham Festival & The Derby. Owning & operating 15 course’s, millions of people every year enjoy the special experiences we offer through racing, music, food, and entertainment on raceday’s and beyond.
As the largest commercial group in British racing, we are guided by our mission to act for the long term good of the sport. Every penny we make goes back into racing to promote excellence within Britain’s second biggest spectator sport. Our people are what makes this possible
At The Jockey Club people are at the heart of what we do and drive our success. We are inclusive and actively seek to attract people with unique backgrounds and perspectives. Diverse, collaborative teams are pivotal to our success and support the potential and growth of all our people.
The Hospitality & Events Coordinator will
- Undertake all hospitality and event administration for the racecourse, supporting the sales function and preparing all relevant information, for the catering and operations teams including table plans and dietary requirements.
- Distribute all information and tickets to the client ahead of race day.
- Be a direct point of contact for the customer after booking confirmed, liaising with the client to ensure they have the best experience, ordering and delivering any additional extras.
- Be a direct contact for the operations and catering team on race days, to ensure smooth running of the day and check clients to ensure they are having an enjoyable experience and all their requirements are met.
- Prepare function sheets for events, clarifying final detail from the client, and ensuring sign off on all aspects of the event.
- Work closely with the Operations Manager and catering team to ensure the process is smooth for the client and operations team.
- Ensure all administration is prepared in an efficient and timely manner and suggest to the General Manager any administration improvements, to ensure we continue to improve the process and experience for our customers.
- Liaise with finance on a regular basis to ensure that all clients have paid ahead of events and be responsible for all post event invoices and reconciliation.
- Where required process bookings and be the point of contact for regular ‘hire’ clients.
- Where necessary conduct site visits for clients, feeding back to the salesperson after the visit who booked the appointment.
About you
- Have an understanding of the sales and administration process.
- Have an understanding of the requirements to run a successful event.
- Have knowledge of finance and related business systems.
- Experience of use of a system to administer and deliver events.
- Previous experience in administration, dealing with clients both on the phone and in person.
- A highly organised team player with the ability to work on multiple projects at one time.
- An excellent eye for detail and level of accuracy.
- The successful candidate will be required to support racing and events when necessary.
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What we offer in return
- All colleagues can go along to any of our race day or music events free of charge – along with 3 friends or family with our TeamPass Ticket scheme.
- An award-winning pension scheme provider with a generous employer contribution
- A healthcare cash back plan enabling you to claim money back on health & wellbeing services.
- 25 days annual leave
- Access to a suite of Learning & Development training resources from renowned providers
- A whole host of other benefits including free eyecare vouchers, a ride to work cycle scheme & discounts across varying retailers & services.
If you think you have everything we’re looking for and more, then we’d love to hear from you. Don’t hang around, our closing date for this vacancy is 5th August but we reserve the right to bring this forward if we have many applications.
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Hospitality & Event Coordinator employer: The Jockey Club
Contact Detail:
The Jockey Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality & Event Coordinator
✨Tip Number 1
Familiarise yourself with the specific events and race days hosted at Market Rasen Racecourse. Understanding the unique aspects of these events will help you demonstrate your enthusiasm and knowledge during any discussions.
✨Tip Number 2
Network with current or former employees of The Jockey Club, especially those in hospitality or event roles. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application.
✨Tip Number 3
Showcase your organisational skills by preparing a mock event plan. This could include details like guest lists, dietary requirements, and logistics. Presenting this during an interview can highlight your proactive approach and attention to detail.
✨Tip Number 4
Research the latest trends in hospitality and event management. Being able to discuss innovative ideas or improvements for events can set you apart from other candidates and show your commitment to enhancing customer experiences.
We think you need these skills to ace Hospitality & Event Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and event coordination. Emphasise any previous roles where you managed events or liaised with clients, showcasing your organisational skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the industry. Mention specific experiences that align with the job description, such as managing events or working in a fast-paced environment, and express your enthusiasm for joining The Jockey Club.
Highlight Relevant Skills: In your application, clearly outline skills that are crucial for the role, such as communication, organisation, and customer service. Provide examples of how you've successfully used these skills in past positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates professionalism and attention to detail, which are essential for the Hospitality & Events Coordinator role.
How to prepare for a job interview at The Jockey Club
✨Know the Company Inside Out
Before your interview, make sure you research The Jockey Club and its events. Familiarise yourself with their mission, values, and recent events they've hosted. This will show your genuine interest in the role and help you connect your skills to their needs.
✨Demonstrate Your Organisational Skills
As a Hospitality & Events Coordinator, being organised is key. Prepare examples of how you've successfully managed multiple projects or events in the past. Highlight your attention to detail and ability to handle logistics smoothly.
✨Prepare for Client Interaction Scenarios
Since you'll be liaising with clients, think about potential scenarios you might face. Be ready to discuss how you would handle client inquiries, manage expectations, and ensure a positive experience. Role-playing these situations can help you feel more confident.
✨Showcase Your Team Player Attitude
The role requires collaboration with various teams, so be prepared to discuss your experience working in a team environment. Share examples of how you've contributed to team success and supported colleagues, especially in high-pressure situations like events.
