The Jockey Club is seeking a seasoned General Manager & Head of Customer Experience to lead Sandown Park's raceday and non-raceday experiences, driving loyalty and commercial success across the London Hub. You will build high-performing teams and execute customer-centric strategies across hospitality, memberships and events.
In this senior role, you will champion a Hub-first approach, cultivate a One Team culture, and collaborate with stakeholders to ensure premium service, outstanding guest
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General Manager & Head of Customer Experience - London Hub in Esher employer: The Jockey Club
The Jockey Club is an exceptional employer, offering a vibrant work culture where customer service excellence is at the forefront. Located at Newmarket Racecourses, employees enjoy unique benefits such as free access to race days and music events, a generous pension scheme, and extensive learning opportunities, all while being part of a diverse team dedicated to creating unforgettable experiences for racegoers and stakeholders alike.
