At a Glance
- Tasks: Analyse customer data and conduct research to drive engagement and enhance experiences.
- Company: Join The Jockey Club, the largest commercial group in British racing.
- Benefits: Enjoy free race day tickets, generous leave, and a fantastic pension scheme.
- Other info: Hybrid working with excellent career development opportunities.
- Why this job: Be part of a dynamic team shaping the future of customer insights in sports.
- Qualifications: Strong analytical skills and experience in customer data insights required.
The predicted salary is between 28800 - 48000 € per year.
Based at:Hybrid working with base inLondon Office – Holborn
Contract type:Permanent
Hours:37.5 hours per week
About the role
We have an exciting new opportunity for a Customer Analyst to join our newly formed Insights team at The Jockey Club. The Customer Analyst will work proactively and cross-functionally using our extensive internal data points and conducting consumer and audience market research to identify and develop new initiatives..
About The Jockey Club
The Jockey Club stages thrilling sporting occasions and live events nationwide including The Grand National, The Cheltenham Festival & The Derby. Owning & operating 15 courses, millions of people every year enjoy the special experiences we offer through racing, music, food and entertainment on racedays and beyond.
As the largest commercial group in British racing, we are guided by our mission to act for the long term good of the sport. Every penny we make goes back into racing to promote excellence within Britain’s second biggest spectator sport. Our people are what makes this possible
At The Jockey Club people are at the heart of what we do and drive our success. We are inclusive and actively seek to attract people with unique backgrounds and perspectives. Diverse, collaborative teams are pivotal to our success and support the potential and growth of all our people.
The Customer Analystwill
- Work hand-in-hand with the Business Intelligence team to champion data literacy and deliver actionable insights across the organisation.
- Develop and maintain audience segmentation using demographic and psychographic profiling to inform strategy.
- Analyse customer data to drive personalised engagement and enhance customer experiences.
- Conduct consumer and audience research to identify new opportunities and initiatives that deliver business value.
- Gather and interpret feedback from both digital and in-person customer touchpoints to optimise engagement.
- Present insights and recommendations to stakeholders, supporting strategies for membership, retention, and fan engagement.
- Collaborate with CRM and Digital teams to maximise the use of our Single Customer View data platform.
- Become a subject matter expert on customer insight tools and technology, supporting future solution development.
About you
- Sharp strategic thinker with strong analytical skills and the ability to turn data into actionable insight.
- Forward-thinking, innovative, and adaptable in a fast-paced environment.
- Excellent communicator and storyteller who can engage and influence stakeholders.
- Customer-obsessed mindset with proven experience building strong cross-functional relationships.
- Skilled in customer data insights, research design, and advanced statistical modelling.
- Highly organised with strong project management and delivery skills.
- Dynamic, ambitious, and proactive — a natural problem-solver with a bias for action.
- Passionate about customer data, digital innovation, and driving measurable impact.
What we offer in return
- All colleagues can go along to any of our race day or music events free of charge – along with 3 friends or family with our TeamPass Ticket scheme.
- An award-winning pension scheme provider with a generous employer contribution
- A healthcare cash back plan enabling you to claim money back on health & wellbeing services.
- 25 days annual leave
- Access to a suite of Learning & Development training resources from renowned providers
- A whole host of other benefits including free eyecare vouchers, a ride to work cycle scheme & discounts across varying retailers & services.
If you think you have everything we’re looking for and more, then we’d love to hear from you. Don’t hang around, our closing date for this vacancy is 3 rd November but we reserve the right to bring this forward if we have many applications.
This role may be subject to a criminal record check, standard or enhanced DBS check or BHA Suitability Check. By applying you confirm that you are happy for these checks to be carried out.
Customer Analyst in City of London employer: The Jockey Club
The Jockey Club is an exceptional employer that prioritises its people, fostering a diverse and inclusive work culture where collaboration drives success. With exciting opportunities for professional growth, employees enjoy unique benefits such as free access to thrilling race days and music events, a generous pension scheme, and comprehensive health and wellbeing support. Located in the vibrant Holborn area of London, this role offers a dynamic environment for those passionate about customer insights and data-driven decision-making.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Analyst in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at The Jockey Club. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your analytical prowess and how you've turned data into actionable insights. This will make you stand out during interviews.
✨Tip Number 3
Be proactive! If you see an opportunity to improve something based on your research, mention it during your interview. It shows you're already thinking about how to add value to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of The Jockey Club family.
We think you need these skills to ace Customer Analyst in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Analyst role. Highlight your analytical skills and any experience with data insights, as these are key for us at The Jockey Club.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about customer data and how you can contribute to our Insights team. Share specific examples of your past work that align with the job description.
Showcase Your Communication Skills:As a Customer Analyst, you'll need to present insights effectively. In your application, demonstrate your ability to communicate complex ideas clearly and engagingly, just like you would to stakeholders.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The Jockey Club
✨Know Your Data
As a Customer Analyst, you'll be working with data all the time. Make sure you brush up on your analytical skills and understand how to interpret customer data. Familiarise yourself with common data tools and techniques that might come up during the interview.
✨Showcase Your Storytelling Skills
You’ll need to present insights to stakeholders, so practice how you can turn complex data into engaging stories. Think of examples where you've successfully communicated findings in a way that influenced decisions or strategies.
✨Understand The Jockey Club's Mission
Research The Jockey Club and its events. Knowing their mission and how they operate will help you align your answers with their values. Be ready to discuss how your skills can contribute to their goal of promoting excellence in British racing.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and adaptability. Prepare examples from your past experiences where you’ve had to think on your feet or adapt to changing circumstances, especially in a fast-paced environment.
