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- Tasks: Manage cash collection and resolve invoice queries to ensure timely payments.
- Company: Join The Jockey Club, the largest commercial group in British racing.
- Benefits: Enjoy free race day tickets, competitive salary, and generous annual leave.
- Why this job: Be part of a dynamic team supporting thrilling events and making a real impact.
- Qualifications: Knowledge of credit control functions and excellent attention to detail.
- Other info: Inclusive culture with opportunities for personal growth and development.
The predicted salary is between 28800 - 43200 £ per year.
Based at: Finance Centre CheltenhamRacecourse
Contract type: 12 months fixed-term
Hours: 37.5 hours per week (Monday – Friday)
About the role
A fantastic opportunity for a Credit Controller to join our team at the Finance Centre, at Cheltenham Racecourse. The Credit Controller is responsible for cash collection at the Jockey Club. You’ll be proactively speaking to our customers to resolve invoice queries, enabling payment to be made on time and according to the agreed terms.
We work with several internal teams but have a close working relationship with our commercial sales teams. Building a good relationship with our teams is important when working together to provide the best customer experience, whilst taking appropriate action to mitigate any risk or potential bad debt.
The credit control team work together to ensure invoices are paid on time, in line with KPI and SLA requirements.
About The Jockey Club
The Jockey Club stages thrilling sporting occasions and live events nationwide including The Grand National, The Cheltenham Festival & The Derby. Owning & operating 15 course’s, millions of people every year enjoy the special experiences we offer through racing, music, food and entertainment on raceday’s and beyond.
As the largest commercial group in British racing, we are guided by our mission to act for the long term good of the sport. Every penny we make goes back into racing to promote excellence within Britain’s second biggest spectator sport. Our people are what makes this possible.
At The Jockey Club people are at the heart of what we do and drive our success. We are inclusive and actively seek to attract people with unique backgrounds and perspectives. Diverse, collaborative teams are pivotal to our success and support the potential and growth of all our people.
About our team
At the Finance Centre, we’re here to support and help the teams across the Jockey Club. Helping our racecourses to deliver thrilling events daily. At the Finance Centre, we have four key teams – Accounts Payable, Accounts Receivable, Credit Control and Finance Support. Our teams work smart and are not fazed by high transactional volumes – each month, we’re managing and processing thousands of transactions.
The Credit Controller will
- Ensure all credit control activities have been actioned daily, maintaining individual follow-up reports and updating notes on invoices following action.
- Produce and issue monthly statements as and when required.
- Proactively chase outstanding invoices by phone/email.
- Communicate effectively with relevant stakeholders regarding outstanding debt & any non-payment issues.
- Review payment terms for new customers if required.
- Be able to identify high-risk items and follow up accordingly.
- Be familiar with Jockey Club Racecourses terms and conditions.
- Assist in the development of the credit control systems and regular reporting.
- Be familiar with internal audit procedures and comply as necessary.
About you
- Have a working knowledge of all aspects of credit control functions.
- Be self-motivated with a flexible approach to work.
- Work proactively with excellent attention to detail
What we offer in return
- All colleagues can go along to any of our race day or music events free of charge – along with 3 friends or family with our TeamPass Ticket scheme.
- An award-winning pension scheme provider with a generous employer contribution
- A healthcare cash back plan enabling you to claim money back on health & wellbeing services.
- Competitive salary with generous bonus structure
- 25 days annual leave
- Access to a suite of Learning & Development training resources from renowned providers
- A whole host of other benefits including free eyecare vouchers, a ride to work cycle scheme & discounts across varying retailers & services.
If you think you have everything we’re looking for and more, then we’d love to hear from you. Don’t hang around, our closing date for this vacancy is 18th November but we reserve the right to bring this forward if we have many applications.
This role may be subject to a criminal record check, standard or enhanced DBS check or BHA Suitability Check. By applying you confirm that you are happy for these checks to be carried out.
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Credit Controller employer: The Jockey Club
Contact Detail:
The Jockey Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Jockey Club. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to credit control and customer relations. Think about your past experiences and how they relate to the role. We can even help you with some mock interviews if you need a bit of extra practice!
✨Tip Number 3
Show off your people skills! Since the role involves working closely with internal teams and customers, be ready to share examples of how you've built relationships and resolved conflicts in the past. This will demonstrate your ability to contribute to a collaborative environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. Plus, it shows that you’re proactive, which is key in credit control!
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Controller role. Highlight your experience in cash collection and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your background aligns with our mission at The Jockey Club. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Communication Skills: Since you'll be proactively speaking to customers, it's essential to demonstrate your communication skills in your application. Use clear and concise language, and maybe even share an example of how you've resolved invoice queries in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at The Jockey Club
✨Know Your Numbers
As a Credit Controller, you'll be dealing with invoices and payments daily. Brush up on your financial terminology and be ready to discuss how you’ve successfully managed cash collections in the past. This shows you’re not just familiar with the role but also passionate about it.
✨Build Rapport
Since the role involves working closely with commercial sales teams and customers, practice how you can build relationships quickly. Think of examples where you've resolved disputes or improved customer satisfaction through effective communication. This will highlight your interpersonal skills.
✨Show Proactivity
The job requires a proactive approach to chasing outstanding invoices. Prepare to share specific instances where you took the initiative to resolve issues before they escalated. This demonstrates your ability to think ahead and manage risks effectively.
✨Familiarise Yourself with The Jockey Club
Research The Jockey Club and its operations. Understanding their mission and values will help you align your answers with what they’re looking for. Mentioning specific events or initiatives can show your genuine interest in the company and its culture.