At a Glance
- Tasks: Deliver exceptional customer experiences at racedays and events while managing ticketing.
- Company: Join The Jockey Club, a leader in the racing industry with a passion for hospitality.
- Benefits: Flexible part-time hours, gain valuable experience, and be part of exciting events.
- Other info: Opportunity to work in a vibrant environment with a love for racing.
- Why this job: Be the face of unforgettable experiences and make a difference in customer satisfaction.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 11.7 - 14.3 £ per hour.
The Jockey Club is seeking a Customer Relations Executive to deliver outstanding experiences across racedays and events at Carlisle Racecourse. This part-time role (20 hours per week) focuses on the Annual Badge Holders, Owners & Trainers experience, and managing our ticketing platform to enhance on-course hospitality.
You will be the visible on-course contact, handle enquiries and feedback, support event planning, and collaborate with marketing and operations to continuously improve.
Part-Time Customer Experience Lead — Racecourse in Carlisle employer: The Jockey Club
The Jockey Club is an exceptional employer, offering a vibrant work culture where employees are at the heart of delivering unforgettable experiences at iconic events like The Grand National and The Derby. With a strong commitment to employee growth, we provide extensive training resources, generous benefits including a healthcare cash back plan and 25 days annual leave, and the unique opportunity to enjoy our events with friends and family through our TeamPass Ticket scheme. Join us in a collaborative environment that values diversity and fosters personal and professional development.
