Customer Service Executive in Sittingbourne

About the Role

Working for a leading distributor of sign-making materials and equipment across the UK, you will be responsible for both reactive sales support - responding promptly to inbound enquiries - and proactive outreach to drive new opportunities and maximise sales from existing accounts. You will be expected to build strong relationships, understand customer needs, and consistently deliver an exceptional service.

This is a full-time office-based position, and the hours of work are 08:00 to 17:00 Monday to Friday.

Key Duties & Responsibilities

• Act as the first point of contact for customer enquiries via phone, email, and online channels
• Proactively contact existing and lapsed customers to promote products, offers, and new lines
• Identify upselling and cross-selling opportunities across the product range
• Maintain accurate customer records and sales activity in CRM
• Liaise with warehouse, logistics, and purchasing teams to ensure smooth order processing
• Work closely with field sales reps to support account strategies and handovers
• Meet or exceed sales and performance targets, including KPIs and revenue goals

Required Qualifications, Knowledge, Experience & Skills

• A strong customer service background with the desire and resilience to move into account management
• Strong communication skills, both written and verbal
• A confident and persuasive approach to selling
• Proactive attitude with the drive to go the extra mile for customers
• Organised and able to prioritise in a fast-paced environment
• A genuine team player with a problem-solving mindset

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