At a Glance
- Tasks: Support customers with logistics, parcel tracking, and returns via social media, phone, and email.
- Company: Join a global market leader in customer service.
- Benefits: Flexible working hours, competitive pay, and potential for permanent position.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: 2 years in customer service or 12 months in sales; GCSEs in English and Maths.
The predicted salary is between 24000 - 36000 £ per year.
Based in Newton Abbot, our client, a global market leader, is looking to recruit experienced customer service advisors to start immediately.
Duties:
- Responsible for providing support to customers on any matters relating to in-house logistical delays, parcel tracking, and investigation of lost parcels & returns.
- Use a variety of media (social channels, phone, and email) to ensure customers receive prompt and complete responses.
- Provide feedback on significant positive or negative comments from customers regarding products and services offered.
- Maintain a polite and courteous telephone manner when speaking to customers.
Skills:
- Knowledge of customer service principles and best practices.
- Good geographical knowledge of the world.
- Proficient in computer use and ability to learn new software packages.
- At least 2 years’ experience in a similar role or customer-facing role, or at least 12 months experience in a Junior Sales role.
- English and Maths GCSE at level C or above.
- Excellent interpersonal skills and ability to connect with others.
- An enthusiastic approach to sales and customer service.
- Honesty & integrity.
- Great communicator – both verbally and in written form.
- Positive, self-motivating attitude.
- Reliability.
- Ambitious nature.
- Ability to work autonomously and manage own workload/deadlines.
Job Types: Temporary, Fixed term contract, Temp to perm. Contract length: 5 months.
Customer Service Advisor in Newton Abbot employer: The Job Shop Recruitment Service SW Ltd
As a global market leader based in Newton Abbot, our company offers an exceptional work environment for Customer Service Advisors, characterised by a supportive and dynamic culture that values employee contributions. With opportunities for professional growth and development, employees benefit from a collaborative atmosphere where their skills are nurtured, and their voices are heard. Join us to be part of a team that prioritises customer satisfaction while providing a rewarding and fulfilling career path.
Contact Details:
The Job Shop Recruitment Service SW Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Newton Abbot
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, role-play common scenarios with a friend or family member. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the company. They might share valuable insights that could give you an edge in your application.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Advisor in Newton Abbot
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements in previous positions!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, make sure your written application reflects your excellent communication skills. Be clear, concise, and engaging – we want to see your personality come through!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The Job Shop Recruitment Service SW Ltd
✨Know Your Customer Service Basics
Brush up on customer service principles and best practices. Be ready to discuss how you've applied these in your previous roles, especially when handling logistical delays or lost parcels.
✨Show Off Your Communication Skills
Since you'll be using various media to communicate with customers, practice articulating your thoughts clearly. Think about examples where you’ve successfully resolved customer issues over the phone or via email.
✨Demonstrate Your Enthusiasm
Bring a positive attitude to the interview! Show that you’re genuinely excited about helping customers and improving their experience. Share stories that highlight your passion for customer service.
✨Be Prepared for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with an unhappy customer. Prepare by thinking through your approach to resolving conflicts and providing excellent service.
