Internal Accounts Manager
Permanent Position
Hours of Work: 8:30am - 5pm, Monday to Friday
Pay: From 32,480 to 34,510 per annum
Based in the West Bromwich area
Job description for the Internal Accounts Manager
An exciting opportunity to join a well-established manufacturing company, working in a fast-paced office.
Main Duties and Responsibilities
- Manage and develop relationships with assigned customer accounts, acting as the main point of contact.
- Maintain regular communication with customers, providing updates on orders, deliveries, and service-related matters.
- Liaise with internal departments to ensure accurate information is communicated and customer requirements are met.
- Take ownership of customer queries, complaints, and service issues through to resolution.
- Monitor customer satisfaction, gather feedback, and identify opportunities to improve service levels.
- Build strong customer relationships through proactive engagement and regular account reviews.
- Maintain accurate account records and provide customer insights to management.
- Ensure a professional, positive, and customer-centric service is delivered at all times.
Experience for the Internal Accounts manager
- Previous experience in a customer facing role, preferably in the manufacturing sector is preferred
- Strong Excel and IT skills
- Ability to work to strict deadlines
- Excellent communication skills
- Experience building relationships with both customers and internal stakeholders.
- Knowledge of order processing, logistics and supply chain operations is desirable
Details for a Internal Accounts Manager
- Salary 32,480 - 34,510
- Company pension scheme
- Based in West Bromwich
We are an Equal Opportunities employer and welcome applications from all backgrounds.
We do not charge candidates any fees or request deposits at any stage of the recruitment process.
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Internal Accounts Manager employer: The Job People
Join a dynamic team as an Account Support Executive in Walsall, where your customer service skills will be valued and nurtured. Enjoy a supportive work culture that prioritises employee growth, offering opportunities for professional development within the thriving food service sector. With competitive pay and a commitment to equal opportunities, this role promises a rewarding career path in a collaborative environment.
