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- Tasks: Handle inbound and outbound calls, rebooking orders, and resolving customer complaints.
- Company: Join a thriving business in Walsall, Aldridge with a vibrant office culture.
- Benefits: Enjoy a lively work environment and the chance to build strong customer relationships.
- Why this job: Great opportunity to enhance your communication skills and make a real impact on customer satisfaction.
- Qualifications: Previous call centre or customer service experience is a plus; enthusiasm and teamwork are essential.
- Other info: Office-based role, five days a week, perfect for those who thrive in a collaborative setting.
The predicted salary is between 28800 - 43200 £ per year.
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- This is an office-based role, five days a week
- Previous Call centre and Customer Service experience an advantage
Customer Service Agent in Walsall, Aldridge. As a Customer Service Agent, you will work in a lively office, handling inbound and outbound calls for a thriving business.
Your daily responsibilities will include re booking orders, interacting with drivers, managers, and site managers. All Customer Service Agents collaborate as a team, building strong and lasting relationships with customers.
Requirements of a Customer Service Agent:
- Receiving complaints direct from customers or via the telesales agent, thoroughly investigating these, escalating to the appropriate department heads, and resolving to the satisfaction of the customer including creating credits.
- Meeting and exceeding performance metrics, such as response time and customer satisfaction goals.
- Reach out to customers through follow-up calls after their first deliveries to gather feedback, address any concerns, and provide exceptional customer service to enhance their overall experience.
- Continuously improving and implementing customer support processes and procedures and communicating these to relevant departments as required.
Please click apply if you are interested in this customer service agent role
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Customer Service Agent employer: The Job People
Contact Detail:
The Job People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves handling calls, being articulate and clear will set you apart from other candidates.
✨Tip Number 3
Research our company culture and values. Understanding what we stand for will allow you to align your answers with our expectations during the interview process.
✨Tip Number 4
Prepare examples from your past experiences that showcase your ability to work in a team and resolve customer complaints. This will highlight your suitability for the collaborative nature of the role.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and call centre roles. Use specific examples that demonstrate your ability to handle complaints, meet performance metrics, and work collaboratively in a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention how your previous experiences have prepared you for the role of Customer Service Agent and how you can contribute to building strong relationships with customers.
Highlight Key Skills: In your application, emphasise skills such as communication, problem-solving, and teamwork. These are crucial for the role, especially when dealing with customer complaints and collaborating with colleagues.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at The Job People
✨Showcase Your Customer Service Experience
Make sure to highlight any previous call centre or customer service experience you have. Be prepared to discuss specific situations where you successfully resolved customer issues or improved their experience.
✨Demonstrate Team Collaboration Skills
Since the role involves working closely with a team, share examples of how you've collaborated with others in past roles. Emphasise your ability to build strong relationships and work towards common goals.
✨Prepare for Common Scenarios
Think about potential customer complaints or scenarios you might encounter in this role. Prepare responses that demonstrate your problem-solving skills and your approach to ensuring customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about their customer service processes or how they measure success in the position to demonstrate your enthusiasm.
