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For Companies At a Glance
- Tasks: Handle inbound and outbound calls, rebook orders, and build customer relationships.
- Company: Join a thriving business in Walsall with a vibrant office atmosphere.
- Benefits: Earn £26,000 - £27,000 plus monthly bonuses; enjoy flexible hours.
- Why this job: Great opportunity for teamwork, ongoing training, and career growth in customer service.
- Qualifications: Customer service skills, call center experience preferred, multitasking, and IT proficiency required.
- Other info: Office-based role with convenient transport links and parking available.
Customer Service Agent
Do you have the right skills and experience for this role Read on to find out, and make your application.
Pay: £26,000 – £27,000 per year with monthly £200 to £300 bonus structure OTE
Based in Walsall
Hours: Monday to Friday, 9am-5pm with some flexibility
Temporary to permanent contract
This is an office-based role, five days a weekRole of a Customer Service Agent:
The Job People are recruiting for Customer Service Agents in Walsall, located in the town centre, conveniently accessible by public transport and with parking available. As a Customer Service Agent, you will work in a lively office, handling inbound and outbound calls for a thriving business.
Your daily responsibilities will include rebooking orders, interacting with drivers, managers, and site managers. All Customer Service Agents collaborate as a team, building strong and lasting relationships with customers.
You will receive ongoing training from day one, including regular one-on-one sessions.
Requirements of a Customer Service Agent:
Customer Service skills
Call centre experience (advantageous)
Ability to multitask
IT skills, including confident use of Excel
Relationship building skillsPlease click apply if you are interested in this role
Customer Service Agent employer: The Job People
Contact Detail:
The Job People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarize yourself with common customer service scenarios. Think about how you would handle difficult customers or resolve complaints effectively, as these are likely to come up during the interview.
✨Tip Number 2
Brush up on your Excel skills! Since the role requires confident use of IT, being able to demonstrate your proficiency in Excel can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've built strong relationships with customers in the past. This will showcase your relationship-building skills and show that you understand the importance of customer satisfaction.
✨Tip Number 4
Research the company and its values. Understanding their business model and what they prioritize can help you align your answers during the interview and demonstrate your genuine interest in the role.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any previous customer service or call center experience in your application. Use specific examples to demonstrate your skills in handling calls and building relationships with customers.
Showcase Your Skills: Clearly outline your IT skills, especially your proficiency in Excel. Mention any relevant training or certifications that can support your application.
Tailor Your CV: Customize your CV to reflect the requirements listed in the job description. Focus on your ability to multitask and work effectively in a team environment.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are a great fit for the Customer Service Agent role. Highlight your passion for customer service and your eagerness to contribute to the team.
How to prepare for a job interview at The Job People
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous customer service experiences. Highlight specific situations where you successfully resolved issues or built strong relationships with customers.
✨Demonstrate Multitasking Abilities
During the interview, provide examples of how you've effectively managed multiple tasks at once. This could include handling calls while updating records or coordinating with team members.
✨Familiarize Yourself with Call Centre Dynamics
If you have call centre experience, be ready to talk about it. Discuss the types of calls you handled and how you contributed to team goals. If not, research common call centre practices to show your understanding.
✨Prepare for IT Skills Assessment
Since IT skills are important for this role, be ready to demonstrate your proficiency in Excel and other relevant software. You might be asked to solve a problem or complete a task using these tools during the interview.
