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- Tasks: Support application issues, troubleshoot software, and manage support tickets.
- Company: Join a leading Financial Services Firm in the heart of London.
- Benefits: Enjoy a hybrid work model with flexible remote options and competitive salary.
- Why this job: Be part of a dynamic team in FinTech, enhancing your skills in a fast-paced environment.
- Qualifications: 1-3 years in application support; knowledge of Linux, SQL, and cloud tech is a plus.
- Other info: Immediate interviews available – don’t miss out on this exciting opportunity!
The predicted salary is between 34000 - 42000 £ per year.
Financial Services Firm is hiring for a Junior Application Support Engineer for their team based in London. This is a permanent role. The role offers a hybrid model with 2 days in the office and 3 days working from home. You will ideally have previous Financial Services experience or an interest in the Financial Technology area and have between 1-3 years experience in an application support-related role. The salary on offer is between £40K - £50K, depending on experience.
Responsibilities:
- Experienced in diagnosing and troubleshooting software issues quickly and effectively.
- Understanding of Linux, SQL, and cloud technologies such as AWS (EC2, S3, Lambda, CloudFormation).
- Experience using Python, Docker containerization, and Git version control.
- Familiar with Elastic Stack (Elasticsearch, Logstash, Kibana) for monitoring and analysis.
- Proven experience managing support tickets (JIRA Service Desk) and ensuring SLA adherence.
Skills and Attributes:
- Excellent communication and stakeholder management skills, with a client-first approach.
- Proven problem-solving capability.
- Time management skills and the ability to establish reasonable deadlines.
- Excellent organizational skills and the ability to multi-task.
- Experience in customer facing positions.
Please apply for immediate interview!
Junior Application Support Engineer employer: The JM Longbridge Group
Contact Detail:
The JM Longbridge Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Application Support Engineer
✨Tip Number 1
Familiarise yourself with the financial services sector and current trends in financial technology. This will not only help you understand the context of the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Brush up on your technical skills, especially in Linux, SQL, and cloud technologies like AWS. Consider working on small projects or contributing to open-source initiatives that showcase your ability to troubleshoot and manage applications effectively.
✨Tip Number 3
Practice your problem-solving skills by simulating real-world application support scenarios. This could involve diagnosing issues or managing support tickets, which will prepare you for the types of challenges you might face in the role.
✨Tip Number 4
Network with professionals in the financial services and technology sectors. Attend relevant meetups or webinars to connect with potential colleagues and learn more about the company culture, which can give you an edge in your application.
We think you need these skills to ace Junior Application Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application support, particularly in the financial services or fintech sectors. Emphasise your skills in diagnosing software issues and any familiarity with Linux, SQL, and cloud technologies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and finance. Mention specific experiences where you've successfully managed support tickets or used tools like JIRA Service Desk, Python, or Docker.
Highlight Soft Skills: In your application, don't forget to mention your excellent communication and stakeholder management skills. Provide examples of how you've effectively communicated with clients or managed expectations in previous roles.
Showcase Problem-Solving Abilities: Include specific instances where you've diagnosed and resolved software issues quickly. This will demonstrate your problem-solving capabilities, which are crucial for the Junior Application Support Engineer role.
How to prepare for a job interview at The JM Longbridge Group
✨Show Your Technical Skills
Make sure to brush up on your knowledge of Linux, SQL, and cloud technologies like AWS. Be prepared to discuss how you've used these skills in previous roles or projects, as this will demonstrate your technical competence.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've diagnosed and resolved software issues in the past. Highlight your approach to troubleshooting and any specific tools you used, such as JIRA Service Desk for managing support tickets.
✨Communicate Effectively
Since excellent communication is key for this role, practice articulating your thoughts clearly. Be ready to explain complex technical concepts in a way that non-technical stakeholders can understand, showcasing your client-first approach.
✨Familiarise Yourself with the Company
Research the financial services firm and their technology stack. Understanding their business model and how your role fits into it will help you ask insightful questions and show your genuine interest in the position.
